Delaney Vineyards — Attraction in Grapevine

I tasted the Muscat wine from Delaney Vineyards at Grapefest in Grapevine this year and liked it. (Although, the Yellow Rose by Landon Winery in McKinney is superb!) Afterwards, I saw Delaney Vineyards on the way to work one morning and thought it would be nice to take a tour and do the wine tasting. I visited their website to see the times and days for tours and wine tasting. Their website says the last tour on Saturday is at 4:00 and there are no appointments necessary. A friend and I showed up at 3:30 yesterday and was told we could not do the tour because there was a wedding that day and the bride purchased another reserved hour at the last minute. The lady who greeted us at the door said this was posted on their Facebook page. I told her I don't have Facebook and their website does not state there could not be tours that day. Congrats to the bride, but they should be better about listing their times of availability for tours on their website rather than simply saying "no appointments necessary". We paid our $10 to do at least the wine tasting and were asked to walk through to the main area to begin. The cashier told us there was no rush and for us to enjoy the wine tasting. We walked in the room designated for wine tasting, and it appeared we walked into a wedding that just ended. A little weary, we looked around not sure where to go and then a lady with short dark hair and a plump tummy (not trying to be disrespectful - just not sure how else to describe her) rushed over to us with her arms out as if she was stopping us from walking any further and asked "Ladies, can I help you?" I explained that we were there for the wine tasting. She then looked around the corner for the cashier we paid our $10 to and asked "OK, is the lady not at the desk to assist you?" I explained that the cashier told us to come to this room after we paid our $10. She then said "Oh OK....so you already paid. Have a seat over here then." Feeling awkward and as if we were in the way or causing a burden, we sat down for the wine tasting. A very kind lady with longer dark hair served us the wines and described each one as she did. Our server was very hospitable. As my friend and I sat enjoying the atmosphere and our last glass of wine, the lady with the short dark hair and plump tummy rushed over to us and said "Ladies, I'm going to have to ask you to wrap this up and carry your conversation elsewhere." Those were her exact words. Because of the way we were treated by this particular person, we will never recommend, purchase any products, or visit this place again. She...

This company made a charge to my card without my knowledge, which I didn't find out about until I called to cancel my order with them. I had given them my card info with the understanding they would call me the next day to let me know the full price with shipping. I was wanting to mail a bottle of wine to a relative as a gift. It was understood my card wouldn't be charged until I received that phone call and gave them the go-ahead. Days later I still hadn't heard from them. Finally, feeling disenchanted and having lost interest in making any purshase, I called to just go ahead and cancel. It was at that point I was informed my card was already charged and the wine shipped out days ago. So, basically this company took advantage of me leaving my card info with them in good faith. After I explained my disappointment with the manager and that I would like to be reimbursed the $44 that I never agreed to pay, I was denied. No sense of urgency on her part to rectify the situation whatsoever. I would advise no one trust this company with your card...

Not the best experience. We had a large group go to the winery for a tour and tasting. A few members of the group arrived late. The woman leading the tour greeted them loudly in front of the rest of the customers with "If you're here for the tour, it started at 4." as a reprimand for being late. It was embarassing and made the rest of the tour uncomfortable.

The tasting was pleasant enough except for the server. She provided a short description, but did not offer time to answer any questions or do anything besides provide a description and pour the drink. At the end, when she asked if we'd like to purchase any wines, we asked what the special was that they had going. She put her hands up and said that it was on the poster in the front and if we wanted to know more about it we could go look. She then walked away before we could ask any more questions. When we told her that we would rather not purchase from her, she told us that they closed at 5 and hinted that we should hurry up. Overall, it was a horrible customer experience from...