Wok N Roll — Restaurant in Grapevine

The quality of the food has gone down since posting this review. The chicken barely has any sauce and way too much chicken. The lo mein is absolutely horrible. It was so bad. I don’t know how else to emphasize that it was horrible. I had one bite and couldn’t eat anymore. It was quite obvious that is not their speciality.

Previous review from 2 months ago: 5 stars. To be honest, I was so tired of eating Chinese food until my boyfriend decided to try this place. It genuinely reminded me of how good Chinese food should taste. I really wasn’t expecting much, but they exceeded my expectations by a landslide. Everything was absolutely delicious and fairly priced. The chicken had plenty of sauce which I appreciated. I ordered the general Tso and my boyfriend ordered the orange chicken. One minor thing, they didn’t make it as spicy as I would’ve liked but it’s not a huge deal. I will 110%...

I want to say the food is good I eat it all the time. This time I ordered 2 large fried rice and they sent me only 2 soy sauce packets when I had asked for some. I called to see if they could get a hold of driver since he had just left and maybe he had more with him so they did. I am giving them a 1 for a score because they told me I did not tip, but I did I guess he wanted more and then I got told by a Asian at the Restraunt this is America. When the guy came back I asked him why he told them that he did not get a tip said he doesn't speak English I said that's a lie I gave him more money. Let me tell you I have served in the Marine Corps for almost 9 years and served 2 tours and to be told this is America I should have tipped a larger amount in which I had kind of pisses me off. The food is good though I just wanted to share on what their problem and attitude was today. Don't be...

I come here after a long day of work and have been coming here for about a year now and this is the first time that I get home and there’s a piece of hair in my food that I damn near swallow and threw up so I just left it where it was so I can speak with them the following day. I get there and I explain to them what happened and the cashier just sit there and stare at me with not a word to say. Not “I’m sorry, how can I help you, could we replace it”, absolutely nothing. I have people that I work with in the Grapevine area that also comes to this place and I will let them all know that they do not wear hairnets and there was a long piece of black hair in my food and I wouldn’t recommend eating here because it is unsanitary and you have a bad experience with the food, they’ll just stare at you like you’re the idiot. I thought it was about customer service. I...