Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Normally, okay service. But, today I got an email about free coffee with any purchase if you are a DD app member, which I am. The coffee wasn't being taken off after they scanned my loyalty app ID. So perhaps it wasn't the employees fault per say but one employee went to go get another employee and proceeded to say the email I got didn't have an "apply this offer" button so the offer doesn't apply to me. Then said they got new cash registers so it might be that. This took really long so I just agreed to pay for the whole order and she said her register said it was free. I checked the receipt and I said I was charged for it so it definitely wasn't free and didn't make sense. Then she says "yeah I dont know what to tell you it was free". She got rude toward the end so I was done with the whole...
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Horrible service Graciela U. Gave horrible service to my cousin who is partly deaf. He talk louder then others due to his disability. And she had the nerve to say that he qas screaming at her while giving him dirty looks and yelling at us that we need to give her good service when she is the one that needed and needs to calm down not roll her eyes at us and also attack my cousin. I would suggest that they should tell you the amount of your pur hase before pulling up to the window. Its been multiple times that Ive been charged extra and I have to re-do my order. They need customer service classes or something. Never going back...
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Eh it is a chain store. Nothing amazing or anything really negative. The store was smaller than it appears on the outside, still plenty of places to sit, just a touch closer to the next table then I prefer. It is pretty standard coffee and donuts, nothing to write home about. The staff were just mediocre at best. Didn't say hi when I walked up, or anything when I was done. I would have appreciated the defacto standard "thanks come again." There are always coupons floating around for Dunkin Donuts, so make sure you have one; I don't think the quality is there for the price...
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