McDonald's — Restaurant in Green Bay

Missing an entire meal. Said I had to come back to get a refund or they would send me a coupon in the mail. I have little kids, one of which is napping, I can’t do that. I don’t want a coupon, just a refund for the food I didn’t receive. To me, this is stealing. If I didn’t receive the food I shouldn’t have to pay or come back another time with a coupon. I have never complained here before. I ordered on the app and did curbside. Ordered at 11:04 and didn’t get my curbside order until 11:25. Food was really cold. My toddlers wouldn’t even eat their fries. It’s just beyond frustrating that a company this large can’t refund a $7 item. Called customer service and waited on the phone for 40 min. They are just forwarding the complaint and “will get back to me”. Meanwhile, my kids are fighting while on the phone because they want attention, this was so not fair to them. Will not be coming back and told the kids we will not be going to McDonald’s anymore. Obviously, the food is grossly unhealthy to begin with, so probably a good thing. Just disappointed in the way everything...

Worst customer service I have ever had at this location or any Mcdonalds for that matter. The drive thru lady that takes the money has very poor customer service skills. Screaming at me about my online order and the process in front of other customers. I usually use the app in evening and few times the workers tell me to bypass the pay window. So I did that today and I got an ear full. I think she wanted me to back up and smash into the cars to give her the code again. Unprofressional. She could have simply told the worker giving me my food to make sure next time I stop at the pay window first. No reason for her to scream at me like she did and try to argue with me in how I have done it in thr past. She wasnt there so how does she know. And i could careless if there was new workers, not my problem. Maybe get someone more friendlier to work the pay counter and have her retrain how to speak to customers. Unreal shitty experience to...

11/2019 I HATED IT!!! the worker deprived me of my thirst because i was super tired & wasn’t thinking straight...i got a water cup & accidentally had put iced tea in it, when the manager brought me & my friend our order he took it away from me after i was just about to stand up & go get water to make him happy. but no, he took the cup & never brought me anything back...i’m dying of thirst at the moment. ALSO they screwed up BOTH of our orders, my friend specifically said no pickles & both burgers had pickles. i specifically said i wanted cheese on my mcgriddle & guess what?? no cheese. last time i go to this mcdonald’s.

Update** 6/17/2025 I will admit...I did ask for a water cup and knowingly dispensed iced tea into the cup. However, this does not change my feelings toward the manager (if he even still works there after that). Fwew, now I can sleep better...