Velvet Smoke BBQ - Catering & Carry Out — Restaurant in Green Township

I unfortunately had to come back to edit my review. After giving velvet smoke several more chances to impress, it has underwhelmed. The limited hours are what they are (Thursday-Sunday for an average of 3 hours...seriously). But with such few hours, at least they'll have plenty of food available, right? Nope. Almost from the time they open they will be out of numerous staples of their (and really any bbq restaurant) menu items. Their burnt ends are great but almost certainly unavailable. Ribs? Same. Today it was pulled pork. Literally only chicken, turkey and wings were all they had 90 minutes (halfway) of the 3 hours they were open. I can't bring myself to do 1 star since their food is good when available, but I've given up on trying to support this business that can't deliver any kind of convenience (hours) or consistency (available items). It's a shame as White Oak has very few barbecue...

Update: I had to drop a couple stars for bad mac n cheese and lacking customer service. Some weeks ago, I'd gone to take out food for my family. Included in the order was 6 servings of mac n cheese that ended up being thrown away because it had a sour smell and taste. I called the location to let them know of this and all I received was a Thank you. I should have taken the food back but I live a bit too far. However, it would have been nice of them to offer a credit for the bad mac n cheese at my next visit. Hopefully, this was only a hiccup in service but I'll be back.

I give 5 stars to their pork bbq ribs. They are tender, moist and remind me of competition style ribs. I had a plate with ribs, pulled pork and mac n cheese. Portion sizes are just right. The pulled pork was good but didn't have enough smoke flavor. The staff was kind and attentive. I will...

This is the BEST BBQ on the West side IMO. They would have gotten 5 stars, except they weren't practicing safety like they should during the coronavirus. The guy in the back had his below his nose the entire time we waited for our food and he was the one doing the cooking/dipping out part. There was another girl, also behind the counter who took her's off completely. The owner/manager DID keep her's on the whole time, even while we waited in the car. Cudos for that!. I generally don't know if a restaurant is doing things to make sure I don't get sick, but when I can actually SEE them and they aren't doing their part, who knows what happens during the time when I am not sitting there?.. ... Otherwise, a five star quality...