Red Lobster — Restaurant in Greenacres

I haven't been to a Red Lobster in years since the last experience was so Dreadful. At that time the shrimp that I ordered were so tiny I thought Red Lobster should be reported to the Humane Society for killing babies. The brussel sprouts were so hard you could use them as a pool ball and the service was inadequate. Which brings us to today and my new experience with Red Lobster. I was enticed to revisit Red Lobster because of the advertisement promoting endless shrimp which I had my doubts about but I was wrong. To start off with my server Jade was excellent and very helpful and patient while I made a selection. Side note I told her I thought the music was too loud and she gracefully had it turned down which I appreciate it. I totally forgot about the delicious rolls that Red Lobster has and they are still delicious. I got the garden salad with blue cheese on it and it was varied and had a lot of interesting textures and was very satisfying. I ordered the endless shrimp and you get to pick two kinds and I selected the Teriyaki and the garlic. When I ordered I didn't realize I was ordering skewers but that was fine. But this is where I need to apologize because I got so excited when I received the shrimp as her how gigantic everything was I totally forgot to take a photograph. I'm sorry. There were 10 each of the medium shrimp that I had ordered and they were cooked to Perfection delicately and somebody needs to explain to me why do people leave the shell on the tail of the shrimp? I don't understand! And to tell you the truth it was pretty satisfying and itself but I did order one more additional dish and that was the shrimp scampi and that was not as good as the Securus since several pieces were over cooked and therefore tough. Red Lobster has that little machine I guess you could call it or a computer on the table where you can pay when you're ready and it makes it very convenient I like that. I mentioned to Jade that I hate to get my fingers dirty picking up the shrimp by the tail and she provided some wet wipes and more napkins which I appreciate it thank you. The only thing I think I would have liked to have been different was to have my place cleared away when I was finished with them before I paid. I would have liked to have thanked Jade for her wonderful service but because there's that machine that you pay a that you really never see your server again. So if somebody sees this and knows Jay tell her thank you very much from the bottom of my heart. Perhaps I will...

Visited this location Saturday, wasn’t happy with the service or food I received. This was our first time eating at Red Lobster in over 5 years so I was definitely hoping for a better experience. First when we arrived we were told the wait was 30 minutes, that wasn’t an issue. We received a text message that our table was ready after about 45 minutes. After about 10 minutes we were greeted by our waiter who took our drink order, we noticed no biscuits were offered but thought she would bring them with the drinks. Drinks came, she asked for our order, it’s had been about 20 minutes since we were seated, so I then proceeded to ask if she could bring biscuits to the table. I received my food, my partner decided to just indulge off my plate as we had ordered an appetizer also. I order the Bairdi crabs with garlic butter, crabs smelled EXTREMELY fishy and were very mushy. I did mention this to the waitress but really no response was given. She was very nonchalant and one worded with us but VERY talkative to the table behind us. We also had to ask for refills for our drinks which she took the cups on the table WITH OUR STRAWS IN THEM, walked to the bar with the cups, then to the kitchen and brought back out the SAME cups instead of just giving us new ones. At this moment we weren’t pleased with the SERVICE OR FOOD so decided it was time to pack it up. Seeing the biscuits were never brought out where we were seated so we only received 1 round “5 biscuits to be exact” I asked if we could have some to go. SHE LITERALLY ASKED ME “WELL HOW MANY DO YOU HAVE LEFT.” I said there’s one in there, she put 4 in the to-go bag. My thing is the biscuits are endless right? Why does it matter how many we had/have left when WE HAD TO ASK YOU FOR THEM IN THE FIRST PLACE. We continuously heard her ask THE TABLE BEHIND US 4 TIMES DO THEY WANT MORE BISCUITS BUT YOU NEVER ASKED US ONE TIME! It seemed like a DISCRIMINATION thing to us. Once it was time for the check to be paid SHE WAS VERY NICE AND TALKATIVE AS SHE WANTED A TIP BUT WE DIDN’T GET THIS ENERGY FROM HER THE WHOLE TIME! I’m blessed so I STILL TIPPED 15% even though the Service and food was horrible. NEVER AGAIN, I DON’T RECOMMEND THE...

REALLY BAD!

Arrive at the restaurant about 8:10p. My son and others were already at the restaurant for a party of 11 to celebrate my granddaughter’s birthday. My son arrived at 8p and told host there would be 11 of us and she said there was a 10 minute wait, so when I got there we should having been seat, right? Wrong! I asked the host how long was the wait? She stated about 30 minutes. I said OK, because normally without reservations you have a wait if the restaurant is busy. After 40 minutes had passed and after I saw her seat a party of 5, I asked the hostess again, how much longer is the wait. She said about an hour! Excuse me, you told me 40 minutes ago the wait was 40 minutes! So now, the horns are beginning to come out. I look at the seating in the front of the restaurant to my right and there are about 15 booths that are totally EMPTY. One booth had a table that 1 person was seated and she was finished and waiting on check. She finally came to the front where the hostess had disappeared, waited 10 minutes and left without paying. After waiting approximately another 20 minutes we were seated. You will not believe there were only about 15 people in the restaurant on the side I couldn’t see from the front entrance!! So you have an almost empty restaurant. Instead of the hostess telling us they were short of staff so we could have left, she let us just sit there.

After being seated, we waited for another 15 without anyone coming over. Then a waiter comes over and says, ‘no one told me this was my table.” So, we played nice, it’s not his fault. We put in order, and he comes back after the order has been placed and says we are out of calamari. My son says remove it from the order. Waiter comes back 10 minutes later and said I found the calamari and added it back to your order and says, ‘They don’t know what they are doing back there.” We were so pissed, we all took our food to go.

This location use to be the location we went to for all special occasions, but...