Verizon — Local services in Greenacres

1 star is far to high a rating for our experience with Razeem. Not only were the other representatives brazen enough to walk around unmasked in the middle of a pandemic. The Rep we had, purposely didn’t disclose details that mattered for our family lines and watches. 9 days after our Original purchase we received a bill for over $600. Our first in store visit, we had gladly paid about $621 on accessories, taxes ( for financed phones and watches) and ‘programming fees’ we even setup auto-debit as disclosed for additional discounts, which we were happy to do. We were Also happy with our quote for approximately $267 for all the lines (phone and watches). Needless to say, We assumed SIM card, activation and programing fees were lumped into the ‘programming charges’ that we paid same day, they were Not! It’s all itemized. To our surprise, we received the first family bill in just 9 days after our purchase. So we decided to Return to the store for clarification from Razeem, I felt the long hours we had spent there were long enough time to have disclosed any hidden fees to us. In my frustration, I shared my lack of respect to the representative for not disclosing this information. He said he didn’t understand why. When I questioned Razeem what makes the services different (explain them to me). I came to realize we were Also charged for services not provided 3x separate times to be exact, programming charges (ie: transferring data) on 2 already existing phones (nothing to transfer)and my New phone for which I had transferred the data myself from old phone; when this was brought to the attention of Razeem. We were only refunded $35 for one of the fees not provided. I’m sure this treatment worked well for others in the 5 yrs Razeem gloated about working in the industry but for me this location really left a sour taste in my mouth. We did end up returning a watch and I will be looking into other carriers in the meantime. Also WE ARE IN A PANDEMIC RESPECT YOUR CUSTOMERS AND WEAR THE MASK! If for nothing else thank you Razeem for keeping...

I recently visited the Verizon Wireless store to pick up my new Galaxy S24. Initially, the process seemed straightforward. However, what followed was a series of disappointments and frustrations.

Upon arrival, I approached a gentleman who appeared available and informed him of my purpose. He informed me of a $600 balance, which I promptly paid, along with $98 for taxes on the new phone. Subsequently, I was informed of an additional charge to transfer data from my old phone. Opting to handle the data transfer myself due to personal preferences, I requested only activation of the new phone.

To my surprise, I received the new phone in a sealed box, with no assurance of its functionality. When I questioned this, the representative assured me it was operational and urged me to move away from the desk. Sensing something amiss, I insisted on checking the phone's functionality before leaving the desk.

At this point, the representative excused himself, claiming he would return shortly. Much to my dismay, he returned after 15 minutes, casually carrying a McDonald's bag. Placing it on his desk, he made minimal effort to assist me with the phone, attributing the issues to a purportedly "new system" (or perhaps his hunger took precedence).

Frustrated by the lack of professionalism and customer service, I decided to seek assistance elsewhere. Upon visiting another store, my phone was promptly activated within minutes, highlighting the incompetence at this Verizon location.

Conclusion:

I strongly advise against visiting this Verizon Wireless store. The unprofessional conduct, lack of customer service, and apparent disregard for customer satisfaction make it an unsuitable choice for any consumer. Attached is a photo of the representative's after his return with McDonald's while I struggled to activate a...

My experience at the Verizon store in Greenacres was extremely unpleasant and disappointing. I spent three long hours trying to buy cell phones, and much of my frustration was due to the mistakes of the salesperson, Nick.

Nick gave me incorrect information from the beginning. He promised me credits that turned out to be lies, and he also incorrectly calculated the monthly amount of my plan. He convinced me that my bill would be considerably lower than it actually turned out to be. I felt like I was deceived and manipulated by his deceptive sales tactics.

When I tried to address these issues by calling Verizon, they told me there was nothing they could do about it. Additionally, I tried to contact the store manager on two occasions, but he was never physically present and he only limited himself to talking to the employees on the phone, avoiding showing his face.

It is deeply disappointing that a company as large as Verizon allows its customers to be treated this way due to unscrupulous employees and lack of managerial oversight. This experience left me feeling ripped off and a deep distrust of the company and the Verizon store in Greenacres.

Two days after purchasing it I went to the store to return the cell phones and cancel the contract and they told me that if I did so I would have to pay them $60 for each cell phone and that I would not be able to get my cell phones back that I had given in exchange, I really felt robbed .

Be very careful with Verizon promotions because you may end up like me.

In short, I cannot recommend either the Verizon company or this specific store in Greenacres. My experience was a nightmare from start to finish, and I feel completely dissatisfied...