KFC — Restaurant in Greensboro

As an area coach for charter foods i am appalled at the lack of professionalism from the assistant manager at this location. His attitude towards customer service is that of an employee with little to no regard for the people he serves. His lack of leadership allows team members to openly become aggressive towards customers.

My order was messed up in drive thru. I called and was informed i could come back for a replacement. I was told my name would be written down and that ALL i had to do was return. When i arrived i was informed that i could not receive my replacement through the drive thru and i would need to come inside. My first concern with this is that this particular location would require me to do a u turn in the parking lot in order to get back to the front entrance. My second concern was that I originally order my food in drive thru which i would expect to be able to return to the drive thru to receive my replacement. At no time on the phone was i told to come inside when i arrived for my replacement. After letting the assistant manager know i would not be coming inside (due to my 1 year old daughter being in the car) he angrily allowed me to move forward in drive thru. Once i got to the window he proceeded (in a confrontational manner) tell me why i needed to come inside spending the next 5-10 minute lecturing me on the policy he has to adhere to. After which he informed me that my name was not written down and he would not replace my order. I informed him of the time i called and offered my bank statement. After which his employee decided that was the perfect time for her to have an outburst say “oh my god” and storm off talking loudly from the back of the restaurant. I left after confirming i had been robbed of my order and there was nothing this manager would do about it. When a customer orders a particular item and they do not reciprocate the purchased item who is at fault? I feel as though this location needs new management.

This was by far the worst experience i have ever had at a KFC. I expected more from leadership within this organization. I will be taking this matter to as many platforms as I possibly can. I will make my...

My sister has asked to see if it's possible to get a side order of the Nashville hot sauce. The lady up front was rude and berated her and continued to make fun of her in the back, as I we heard chuckles and the mention of "hot sauce"

It was a simple request. She is a nice person and also work in the customer service industry. It was supposed to be a fun Saturday planned but that really dampened her mood the rest of day.

She was polite when she asked to purchase that side order. I get that we're all human but that behavior was NOT acceptable.

We were tempted to go back inside after our meal to get her name but I was angry already from it and I know that would have not been a productive interaction on my part.

Now that all the facts are here and the fog has cleared, I'm writing and would like a response from management. This happened last Sunday around noon.

I would hate to be one of those people that says this but really I would encourage people to NOT go to KFC if this is the type of hires they have.

To add to this: A group of Hispanic people came in to order. They were calmed and reserved. And I'm not exaggerating when I say this but that same lady at the counter rudely told them that whatever they were trying to order would take 16 minutes. When they tried walking away she rudely called them back. THEN continued to be rude as they tried handing her 100 dollars to pay. Something about it being too big to break. Just rude. If there's any consolation food was good. But that's all I could saw which really is not enough reason to return.

I demand a response and some sort of action from...

I've been to this location for carry out numerous times, and typically don't bother writing reviews based on negative experiences, but today's experience just broke me. While the food is always good, and the staff is usually very kind and professional with fast service, the last two times I have gone, the lady working the drive-thru window has been a disgrace. I last stopped by Tuesday, 5/3/22 at 11:25 a.m., and the lady working the drive-thru was wearing a purple shirt, and had at least one tattoo on her arm or wrist. I simply point this out in hopes that someone in management there will see this post and know who I'm talking about. This lady was completely unprofessional both times I've been in the past week; being loud and obnoxious, wearing a smug look on her face, not speaking to me, even when I tried to make polite chat with her, and barely even taking the time to look at me. No thank you, and my order was botched. I would have gone back to complain in person, but I had to hurry up and get back to work. I'm giving a two star review, b/c I've had plenty of good service here before, and the food is always quite tasty, but this lady needs to go, or at least not be allowed to work with the public. The last time I saw her before today, she was ranting loudly about "getting her raise" the entire time I'm sitting at the window. Entirely unprofessional, and this lady DOES NOT need a raise. If someone in charge happens to see this, thank you for your time...