Chili's Grill & Bar — Restaurant in Greenville

Today at my dine-in location I ate and enjoyed my food somewhat, however, when the waiter came to the table to serve us, she had a slight attitude like she was not waiting on us or something and they were out of a lot of products due past sales. She was unsure about products sold and she did not know if the steak was served small at six ounces and how it looked. Most people do want to get their money's worth so my mother asked about the size of the steak. However, she continued to order it. The waiter was unsure about the size of the steak that my mother ordered and she said that it's pretty big but then another man came by to bring utensils because we didn't get any utensils after our food was delivered to the table or any condiments, such as salt and pepper and our ketchup bottle was empty at the table when we got ready to use it. They also did not have any A1 sauce, they did give some Heine sauce but she did not like it. We are satisfied but not satisfied at the same time we could have gotten better service. Also, our strawberry lemonade and sweet teas was super sweet and the salsa was so spicy it burnt going down as we ate it, so I decided after the first bite not to eat it at all and my mother ate a few and decided to stop because of the spicy and chips were very salty as well. We always bring a bottle of water with us and thank God we did because we had to use it to down the sugar rush. When the man came back with utensils he told us that we got the 6 oz steak and that he could have told us it was not big enough for my mother's dinner my mother is satisfied but dissatisfied also my food came out good and everything came out looking edible. My mother did not like the mashed potatoes and her steak was dry. We just settled because we were hungry and we had already been waiting 15 minutes to get to the table so we ate what we could and departed. We did receive a discount, which made me feel good inside, however, because the manager communicated nicely with us about the issues, we may go back and hopefully they will have lots of products and the nice customer service at our next...

Don't visit this location if you have a disability and need a service dog because management is very ignorant in knowing the rules in regards to service animals or service animals in training.

The manager,Snow, approached me and my family, after we'd been seated for over 15 mins, asking if my dog was a service dog. He clearly has a vest that says training, maybe she thought meant for a lifeguard, I'm not sure. I told her that he's, indeed, a service dog. She then proceeds to ask for paperwork, which is 100% in violation of the ADA and I told her that. She says more things and starts upsetting me, which upsets my animal, and I told her that. She stood boldly and ignorantly, and said usually service dogs don't act like that. I told her he was in training and she still stood there. I asked her if she wanted me to show her the law or if she'd like for me to sue Chili's for discrimination, her choice. I also let her know that I wouldn't bring an animal to a restaurant, if I didn't have a need for him. Needless to say, since it's so easy for Chili's to offend a disabled person, I'll take my money elsewhere. FYI, not all disabilities are visible.

Before leaving I spoke to another manger who informed us that Snow is a manager in training. The irony of her referring to the way my dog was acting, being that he was in training, knowing that she, herself is in training. My pup is only 4 mths and performs his job better than she does.

Not all disabilities...

We had to walk out of this restaurant today because of the nasty and deplorable conditions we saw. My husband and I were pleasantly seated at the front of the restaurant on an impromptu lunch while we were visiting Greenville searching for a home to live in for an upcoming move. It was as if we had the restaurant to ourselves. As I sat I noticed the table next to me wasnt clean (food debris and crumbs) i also noticed dried food stuck to the table and floor underneath my feet. Ok, I reached for my sanitizer and asked for a disposable menu in which I was told they do not have and that they sterilize the plastic ones. I wasnt trusting that at that point. If you cant clean the big stuff I dont expect the little stuff to be clean either. At this point my husband returned from the restroom voicing "Let's Go" I grabbed my walker and sanitizer and didnt miss a beat. He explained he played hopscotch with the food on the floor on the way to the restroom and his glances into the kitchen convinced him that no one should be eating from a place as nasty as this. The floor was disgusting and if people looked in the kitchen first they would walk out too. Kitchen should not be that nasty in the afternoon with no customers and covered in food. Someone should be cleaning. And I hope someone let's the General Manager "Nick Way" of this Chili's know about this review because some of us actually would like to eat "Chili's" at a...