IHOP — Restaurant in Greenville

In short my family never received any service. Our assigned waitress outright ignored my family while without hesitation provided seating and service to others that walked in long after we were seated. In longer explanation: On October 15th 2023 while in town for business my family and I visited this location for an early Sunday morning breakfast. This was not a busy Sunday as there were only three to four other couples sitting at other tables, with 90 percent of the other tables being empty. As my family and I looked over the menus, I noticed our waitress which provided our menus looked our way, but constantly found other things to do other than ask us if we even wanted something to drink. This within itself is bothersome but not an overwhelming issue, but it is when other customers showed up, she sat them and started taking their order immediately.This was done without even acknowledging my family and our table that she sat minutes prior. After 10 minutes, I gave her the benefit of doubt, but after 15 minutes and another seating of another customer this was the last straw. I can only speculate as to why she was very willing to serve others, but ignore my family outright. Looking at the others she chose to serve immediately, I have a pretty good idea of why she determined my family should be treated differently. I was told later by a colleague that this location is notorious for this type of behavior. I kindly asked to speak to the manager and made him aware of the situation politely and matter of fact. My family and I left this IHOP, went to a Denny's that was about two mile away and had a wonderful breakfast. And as we always do, we tipped the waitress very well for her service and friendly smile. The next time I am in town I will not visit this IHOP. I will also advise business associates to stay clear of this...

I don't normally give reviews, and if I could give 0 stars, I would. Went with a friend at 10:50pm to hang out. We were seated in an okay amount of time, along with the 4 ladies behind us in line (they ended up getting seated in the booth behind us). Waitress seemed good at first, recognized us as regulars from past visits, yada yada. There was only 4 tables in the whole restaurant and one big table in the middle (of like 6 people) were already eating. Took about 10 minutes to get our drink and food orders, waitress ignored us after that. She kept talking to her friends and to the other tables, but kept avoiding us. Waited an HOUR for our food to come out, all of which the waitress never returned to let us know what was happening with our order. The other table that came in after us got their food first. Waitress finally showed up to tell us ours is coming out next -- it did not. Another table's did. Was about ready to just tell her I'd pay for our drinks and cancel our food order but she kept ignoring us and never came to check on us. AN HOUR AND 15 MINUTES LATER, our food FINALLY comes out with no apology. It wasn't the best but we were hungry so we ate it . Our waitress never came back to check if we liked the food or even give us refills the entire time. We waited 30 minutes for a check that never came so we finally just walked up to the front desk where she finally acknowledged us, told us she took off our drinks (she didn't), realized her mistake, then told us she'd just get us next time. There will be no next time.

If you're curious how long we'd been there, we got there at 10:50pm and didn't leave...

IHOP is my favorite chain breakfast restaurant. Today was not a very favourable dining experience. We arrived at 2:10 pm. After almost 1.5 hours we recieved our food. I know most people would say why you stay, I would've left. We had a party of 6. 3 of which were children. We asked to have the children's food come out asap. To no oblige, one of my children was the last to get her meal. We found out after quite some time the cook walked out and left due to a family emergency or situation that he did not explain to anyone before leaving the kitchen. All orders were put to a halt. I don't know at what point to manger began cooking again but we finished dining at 4:38pm. The manger cane out and stated she was informed we have waited patiently for our offset would we be opposed to 20% off our bill. I'm not sure what person in their right mind would be but we didn't decline. I felt there could have been better accommodations made. The food was still good but my father's T-bone was well done... he asked for medium. Yes we all are well aware they aren't a steak house but it shouldn't be on the menu either or even asked what temperature you prefer to have it cooked to. The most upsetting part was my 5 year old said mommie I'm hungry we have waited so long. He no longer wanted to color, converse, or anything anymore. The waiter tried but its only do much he could do. Although I do wish throughout all the waiting we were doing he could've brought utensils, napkins, and ketchup out. Which would not have delayed...