McDonald's — Restaurant in Greenville

So this morning I go through the McDonald's drive-thru to get me biscuits and l gravy!!I tell the person in the Drive-Thru I want xtEXra gravy and to make sure it covered over the biscuits he said okay when I got to the window I look in my bag to make sure the extra gravy was there. For my double biscuit meal so I let him know before driving off that he did not put the extra gravy .he told me that he put extra I told him it was not enough could he please give me more I didn't mind paying for it after I already asked him in the DT for extra gravy ! instead of him correcting my problem he told me I had to drive around the drive-thru so he could charge me . LOL so I'm livid I just drive off I'm hungry so I go home to eat I opened up my Biscuits again and had to share the pictures of the extra gravy along with the receipt and how it looks as I am eating it I just want to know if this is extra gravy for two biscuits that I specifically asked for and gave Specific Instructions to make sure that the extra gravy was covering the biscuits this is what I got and then could not correct my problem that he made this is a disgrace. several times I've encounered bad experiences with this restaurant fast food chain in Greenville Texas don't go here they have very bad attitude sometimes sometimes you're good look for the most they're terrible I'm just sharing my experience at this location and giving proof this us only the nighr crew,! ...

Ok I normally dont come by McDonalds in the evening, I mostly eat their breakfast sandwiches in the morning. I went thru drive thru on 8/2/19 4:18AM and sat in the drive thru for almost 20 minutes and had leave without my order. After work that afternoon 6pm I stop by McDonald's to get my refund only to observe the manager on duty being rude to a customer that didnt receive his order correctly. That customer finally became so frustrated with her comments and fires back at her snatching his food replacement and storming out. At that point I knew that I had it coming to, so I then ask the guy behind the register that I would like a refund and he then goes and relates to this awful of a team manager (Maria). Her response with attitude is that she will not refund my money since the order took place in the early morning. I then ask why not, That I didnt receive what I purchased. Long story short, Managers supposed to be what some employees cannot because for the most part they have the experience to handle most problem issues. I received a refund today after having to explain everything once again with 2 additional trips to McDonalds.

HEADS UP! THIS IS WHAT BRENDA THE STORE MANAGER TOLD ME TODAY. THAT THE MORNING SHIFT ONLY HAS 3 EMPLOYEES.

IF YOU DID NOT RECEIVE WHAT YOU PURCHASED THRU DRIVE THRU, YOU WILL NOT GET A REFUND AS PER THE FIRST SHIFT SUPERVISOR BRENDA STATED.

But my refund was...

On April 4th, 2025 – 6:24 PM, my family decided to stop by McDonald’s for dinner to celebrate my son’s birthday, instead of going somewhere nicer like we originally planned. The young lady taking a very large order ahead of us did a great job, and our own order went smoothly.

After we ordered, my wife noticed that the dining area wasn’t very busy, so we figured we’d go ahead and eat inside. However, most of the tables were dirty—and we had a crew with us: our kids, nieces, nephews, and even our newborn.

When we asked about getting a clean table, a woman kindly responded, “Most definitely, that will be no problem.”

But to our surprise, when she returned, she handed me a spray bottle and rag and said, “Here.” Basically asking me to clean the tables myself. I was shocked. But truthfully, I’ve never been the type to think I’m too good to do anything. So I smiled, cleaned the tables, and made sure there was a spot for my kids, wife, and parents to sit down.

The sad part? Not a single employee—including the manager—seemed to think anything was wrong with that. No one stepped in. No one offered to help. It felt like they thought they were too good to do what used to be a basic part of customer service.

The biggest takeaway? Somewhere along the way, we forgot what customer service really means. And that’s...