Starbucks — Restaurant in Greenwood

Former barista here. I have been a day 1 customer at this new store. I have also provided continuous grace since their opening in March 2024. For the last few weeks I have watched my drink be made and made incorrectly. Including putting 2% in my Oatmilk requested drink. Thankfully I am not lactose intolerant and it’s just a preference. However this morning I watched my drink be made from the drive thru. Yes it was indeed my drink as it went straight from the barista to the drive thru window to me. I did not take it as I saw the barista remove my extra foam and add the crunch topping but I had requested whip cream and Carmel drizzle. Neither was added. So I informed the girl at the window. She confirmed I was correct and another barista took my cup. Not the original barista. The cup came back and it only had the whip added. I told the girl at the window and she just smiled and said “sorry”. This is fine I am fine ! Like I mentioned I am a previous barista and this is still a new store. However it’s what happened with my call. Before leaving the parking lot I called the store. I got the store manager Cassie. I wasn’t even out on Worthsville road. I called and explained what happened and how I watched it all unfold and I was only calling for awareness and to hopefully give her a chance to help improve the quality of the drinks and fill the gap of training. I was in no shape or form looking for a free drink which I even told her. As a former shift supervisor and barista and a HUGE Starbucks advocate I wanted to let her know what I have not only witnessed today but just a few things I’ve noticed over the last few weeks. I was met with attitude and speculation that I was wrong. I assured her I hadn’t even left the area and is more than happy to bring my cup in to show my drink and order. She made it very clear that I was being inconvenient with her huffing and puffing and once she located my drink order she just said well you can get your free drink when you come back. Which I told her was not the reason for my call but to help inform her and give her awareness of what just happened since this involved multiple ppl. Due to her attitude and lack of care and compassion I will not be returning to this location and will drive out of my way back to 135 and Faith to continue my business there. As someone who now works as a Sales Quality Assurance Supervisor I tried to just “help”. This obviously was not taken well by this Store Manager. Honestly my previous store manager over 10years ago would’ve loved to hear any feedback as every company has room to grow and improve their quality and this was not “Quality in Action”. This was my first interaction with the Store Manager and if she speaks to me this way I can only imagine how she treats her staff. I’ve included my drink order so it can be proven that I was not pulling a fast one.. as I was given the impression I was calling her to lie and degrade her team for free coffee. She also tried to tell me the Carmel melted and I just can’t see it. Yet there is no evidence anywhere that Carmel was added. Maybe the district supervisor or owner can review this and take this seriously and help this store take feedback in a more productive and professional way. I am a 1-2x per day customer, since I live less than a mile from this store. **Apparently there are two Starbucks you can leave reviews for this exact store off Worthsville Rd. Since I originally posted this on the other one this...

Recent new orders: You would think I'd go to a different Starbucks, but this place is too convenient for me since it's around the corner from where I live and on the way to work. These are the last 5 Carmel Frappuccinos that I ordered on 11/7, 11/19 11/22, 11/28 & 12/2. Whenever I get them, they are not made the same every time. I ask for carmel around the cup, extra whip on top, and extra carmel topping. As you can see from the pictures, most of the Frappuccinos are basically whipped cream!! Where's the frozen coffee?? I feel like I'm paying 7.50 for a whip cream drink! I asked for extra whip at the top, not IN the drink. The drinks taste different almost every time I get them. So either they are making them how they want to and not following my order, or they just don't know how. One time, which is pictured, they so overloaded the drink with carmel that I could barely drink it it was so sweet. It's like, I don't get enough, or it's too much. I rarely get one that tastes 'perfect' to me. I've gone on to buy my own carmel so I can add it to my Frappuccino when I need to. I shouldn't have to do that. Then I feel bad when I bring a drink back and ask them to remake it, so I've hardly ever done that.

Old order: So, I ordered a venti pinapple/dragonfruit refresher with light ice and added the raspberry pearls (which is $1.25 for one 'scoop'). When I got my drink, I saw that they did give me light ice, which is good because otherwise, you are getting a full cup of ice with 1/2 liquid, which is such a ripoff! Anyway, I noticed that there were hardly any raspberry pearls in the drink. All of them sink to the bottom so you can see them, and there were maybe like 20 in there if that. Any other time, I've gone to a different starbucks and ordered the exact same thing, especially a venti. There are twice if not three times as many in the drink. The lady at rhe drive-thru stated that they did give me the full scoop and asked if I wanted to see the scoop, like that was going to make me feel better. It just upsets me when I think I'm getting one thing and get something else. Especially when all the other locations actually give you a healthy scoop that you're already paying for! I'm upset with this particular location, but also at starbucks in general, because I feel like they try to rip you off any chance they get. I do like their drinks. Don't get me wrong. But with an 84.41 billion dollar corporation, I would think they can afford not to be stingy with their drinks...

We walked in to order. Not a single soul in the place waiting for anything. Drive through had less than 3 cars. 5 employees in the building and after waiting 10minutes watching 6+ fraps be made and 6 cars go through the drive through, we went in to find our order hadn’t even been seen! And the employee at the frap station with a craptastic attitude says “well no one is making mobile orders or in store orders and your tickets don’t come out at my end. I’m making drive threw so that’s just how it works” and proceeds to continue what she was doing with out even an attempt at customer service. And not one single sorry from anyone and that attitude filled employee even decided to complain over the head set about me being frustrated that they hadn’t even been started with no one else in the whole store waiting for an order. My children even acknowledged how rude her behavior was. A lady also came in looking for her mobile order that said it was ready and she ended up leaving without it because the wait was so long they hadn’t even started hers long after it was marked as ready. This has nothing to do with being busy or a new store. That employee needs some customer service coaching. And the team needs coaching on who is supposed to...