Starbucks — Restaurant in Greenwood

Former barista here. I have been a day 1 customer at this new store. I have also provided continuous grace since their opening in March 2024. For the last few weeks I have watched my drink be made and made incorrectly. Including putting 2% in my Oatmilk requested drink. Thankfully I am not lactose intolerant and it’s just a preference. However this morning I watched my drink be made from the drive thru. Yes it was indeed my drink as it went straight from the barista to the drive thru window to me. I did not take it as I saw the barista remove my extra foam and add the crunch topping but I had requested whip cream and Carmel drizzle. Neither was added. So I informed the girl at the window. She confirmed I was correct and another barista took my cup. Not the original barista. The cup came back and it only had the whip added. I told the girl at the window and she just smiled and said “sorry”. This is fine I am fine ! Like I mentioned I am a previous barista and this is still a new store. However it’s what happened with my call. Before leaving the parking lot I called the store. I got the store manager Cassie. I wasn’t even out on Worthsville road. I called and explained what happened and how I watched it all unfold and I was only calling for awareness and to hopefully give her a chance to help improve the quality of the drinks and fill the gap of training. I was in no shape or form looking for a free drink which I even told her. As a former shift supervisor and barista and a HUGE Starbucks advocate I wanted to let her know what I have not only witnessed today but just a few things I’ve noticed over the last few weeks. I was met with attitude and speculation that I was wrong. I assured her I hadn’t even left the area and is more than happy to bring my cup in to show my drink and order. She made it very clear that I was being inconvenient with her huffing and puffing and once she located my drink order she just said well you can get your free drink when you come back. Which I told her was not the reason for my call but to help inform her and give her awareness of what just happened since this involved multiple ppl. Due to her attitude and lack of care and compassion I will not be returning to this location and will drive out of my way back to 135 and Faith to continue my business there. As someone who now works as a Sales Quality Assurance Supervisor I tried to just “help”. This obviously was not taken well by this Store Manager. Honestly my previous store manager over 10years ago would’ve loved to hear any feedback as every company has room to grow and improve their quality and this was not “Quality in Action”. This was my first interaction with the Store Manager and if she speaks to me this way I can only imagine how she treats her staff. I’ve included my drink order so it can be proven that I was not pulling a fast one.. as I was given the impression I was calling her to lie and degrade her team for free coffee. She also tried to tell me the Carmel melted and I just can’t see it. Yet there is no evidence anywhere that Carmel was added. Maybe the district supervisor or owner can review this and take this seriously and help this store take feedback in a more productive and professional way. I am a 1-2x per day customer, since I live less than a mile...

Do not waist your time there are better options close by. This is absolutely consistently the worst Starbucks I have ever been to in the United States. I have literally not one single time gotten my order the way it was ordered. There is always something wrong or missing. I am not someone who lives for coffee so it is generally easy for me to ignore the problems here because of the convenience of the location. But on my last visit I can say it was the first time I have ever walked out of a Starbucks fuming angry. The guy with the ponytail needs to be fired. If I ever go back to this location again it will only be to have a conversation with...

Many times only at this location do I have to repeat myself because the employees are carrying multiple conversations with each other. Venting. Iced, Carmel Macchito. Thats my order consistently. I have been asked is that hot or cold, what size what that, okay that was Carmel Macchito? Again only at this location. This is 3 mins from me yet I will travel on my way to work and go to southport/franklin rd they hear and never repeat they are quick nice and the happiest employees. Whoever is managing this location needs to be re trained and hire kids that need a job and aren't busy socializing on the job. This location has...