Popeyes Louisiana Kitchen — Restaurant in Griffin

Patron Expectations: As a patron, expect unacceptable customer service, rude employees, a lack of quality control, and an overall horrible customer experience. Management is unable to enhance or elevate this location's customer experience and they do not accept critical/constructive feedback so in turn it is safe to assume the quality and service will be unacceptable at any time.

Overview: Lots of issues at this location... My wife and I lived in Griffin several years ago so we should have known better than to eat here. Other reviewer's testimonials are strangely similar. Everyone knows what it is like to experience poor customer service in a drive-thru, but at this Popeye's (11650) they strive to underachieve. Please take note- the problems which thrive here are not related to the current economic climate or labor shortages. It would appear most issues here stem from toxic leadership.

Experience: (6.8.22) My wife went through the drive-thru and after arriving home I took a bite of a sandwich to find it was unacceptably hard. Shocked, I separated the bun and found a ridiculously-tiny piece of chicken. Trying to avoid another trip I called to see if they could issue a CC refund.

Although I had a difficult time verbally communicating with the employee on the phone she instantly knew I was calling about a small sandwich. I was shocked by her explanation, 'someone retuned the same item and it was given to you by mistake'. Needless to say I was already getting in my car. The only solutions offered (1) remake the single item or (2) refund if I return in-person. It was hard to understand her logic since she was completely aware of it the issue. I expected to receive an apology, or for the manager to at least show some empathy. It was apparent she didn't care.

Upon arrival I waited at the counter for a couple minutes before even being acknowledged. I expressed my concern and requested to initiate a refund for the order. She, supposedly the manager, took my CC receipt and provided me a cash refund with incorrect change. She wouldn't return the receipt and nobody had a nametag so I asked for her name. I told her I planned on filing a complaint. The response received was "You can just find out" with an attitude.

I took a photo and started videoing the interaction per her instruction to "find out" who she is. This interaction took place in less than a minute. At no point was I asked to leave. After getting in my car she (manager) walked outside where I was parked and told me the POLICE are on the way! This particular business is capitalizing on the franchise name while treating customers like trash and cutting corners to skew sales.

From start to finish my wife and I were treated with no respect so we filed a report with Popeye's corporate office. For whatever reason something told me to take photos prior to returning in-person and I am thankful I did. The manager(s) desperately need to undergo performance reviews and attend some form of learning to gain basic communication and soft-skills before having an opportunity to lead a team.

Summary & Take-Away: Until this situation is addressed my family and I will not be customers at any location. We will defiantly not eat at this location again under any circumstance.

I hope corporate will review their tapes or mine- this action and the manager's bullying, rude, behavior is unacceptable. It is a great day we live in to be able to review and document our experiences so easily. I hope this review saves someone from going through this type...

If I give minus stars this place would be a -5. I went through the drive thru on my way back from Florida. Ordered a 10-piece box of spicy chicken, paid, and was told to go park in the spots and they would bring it out. This was at 9:42 pm. I sat and sat and no one came.

I tried going inside and all the doors were locked. It said lobby hours til 11 or something and here it is little after 10pm and everything was locked up.

There was four cars parked there and one by one, they brought food out to them. On the third car, I put my window down and she said yours is coming next and I said how much longer I have a son at the HS and will be late to pick him up. (They were coming back from a band trip).

She said it is coming by this time it was 10:20 pm over 30 minutes.

Then all of a sudden, she comes out and says here is your refund we do not have any flour to fry the chicken. Therefore, I said you just told me it was coming right out.

I then said I am going to report this because this is ridiculous to have to wait this long and no one said anything just made us wait. She just turned away and I said what is your name and she said nothing and ran back into the building.

I backed up and all the workers were standing at the drive thru staring out at us. Her attitude was completely rude and non-caring what happens. I take it she was the manager because she was the only one who wore a green polo like shirt. All the other members wore something else.

We love Popeye’s and I am originally from southwest Louisiana born and raised. To have that kind of service is sad and UN called for. Now I know when she is asked she will give you a different version as if she is a sweetheart but I had five people in my car who can clearly tell you what happened. By the way, I was late picking my son.

The sad part is I have contacted Popeye’s by email and there has been no response. It has been nearly...

First, I Ordered 24 pcs wings through the app 20 min before I got there and chose the pick up on the inside option. Once I got there the line was wrapped around the building and doors were locked, so I called inside to let them know I was there to pick up my order. The lady that answered told me I had to wait in line and go around to the speaker. So, I proceeded to wait in the long line for another 15 min, once I got to the speak the individual told me to drive around to the front. I then drove to the front of the line and parked by the door so they could hand me my food once they got outside. I started playing on my phone and after about 10 minutes, I then looked in my rearview and saw that all of the cars that I was behind were now gone and the car that was behind me was gone as well. I called in the restaurant again to see what was going on and if they forgot about me. The young lady said they DID forget about me and my food was on the way. I waited another 2 minutes before they brought my food out. The only good thing is that the food I received was hot but the counter to that is 3 of the 4 flavors I ordered were WRONG!! Please see the picture of the Wings they did get correct... Supposed to be honey BBQ but drizzled the sauce on them instead of tossing them in the BBQ sauce.

Extremely Disappointed.

I originally gave two stars on everything but now I need to revise. Just typing this pissed...