Wendy's — Restaurant in Guilford Township

My friend and I ordered DoorDash at 11pm. We got a confirmation that someone had chosen our order and was on our way to pick up our food. We saw he was still waiting for our food 30 min later, so we called Wendy’s 3 times, and they stated they have never received our DoorDash and told us to cancel it and redo it. We cancelled it and re ordered our DoorDash around 11:45pm. After reordering, another dasher went to go pick up our food. She was waiting for another 20th min. So I called again. They didn’t answer three of my phone calls and on the 4th time someone answered and I had explained what happen and he told me once again that our order never got processed even though our second dasher already accepted the order to go pick it up. On the phone I said this is ridiculous. He then hung up on me. Our dasher had texted us on DoorDash and said that they were making our food and that they are throwing a free nugget in for the inconvenience. The dasher waited another 15 min, and then texted us she way in our way. After we got our food delivered our food was COLD, and never got the free nuggets like they said. WILL NEVER ORDER AGAIN THROUGH WENDYS! Terrible management and terrible staff. Highly...

FAVORITE Wendy's location. Inside is super clean, well maintained and the Management & Staff are always super friendly. I have to comment specifically about today's visit. There was an incident involving another patron, that had my daughters and I at a very uneasy level. I spoke with the GM and told her what had happened, and that I was choosing for us to leave. She took the situation VERY seriously, as did the Manager & Staff, and suggested we stay and they made the other patron leave because he was out of line and very much in the wrong. I just want to say THANK YOU, for the way you all handled the situation..very professional, while not causing alarm to your other guests and for your kindness (especially toward my daughter). We really appreciate you, and we will continue to frequent your establishment..sometimes just to...

The worst location I've ever been too in my life, placed a pick up order, I get to the window they tell me my order isn't there so I drive home to confirm my order, I return to the store with the time, order number and address of their location, they then tell me sorry it's not in their system they can't serve me food after I paid for the order !! This is insane! I ask for the manager he tells me he is the manager and I need to call another store across town to see if they have my order when he's looking at my order with the address of his business! Rude to me and my daughter, I will never return here with their attitudes and disrespect to a customer when there was proof of a order being place and paid for you, train your staff to handle situations better then telling customers to leave and go to...