Dickey's Barbecue Pit — Restaurant in Gulfport

Arrived at 8:15PM knowing they closed at 9PM. Tired, dehydrated and hungry the idea of their iced tea drew me in. Pleasant greetings on arrival. A couple of diners getting ready to leave. No one in line. Ordered Ribs, brisket, baked beans and potato casserole with big drink. Paid while plate being assembled and given choices of about six diff amounts for tips. Why are we asked for tips before any service has been provided? I sat with my meal and found out no tea was available. Register person said the tea containers had been picked up for cleaning and no tea was available. Turned to get some of their absolute fantastic sauces. No sauces available for same reason. It is 8.22PM. OK, I'll drown my sorrows in ice cream for desert. Old sign on the ice cream machine said it was out of service. Beans tasted like right out of the can. Roll tasted like it was right out of the package. I normally love the warm rolls. So again. Why are customers asked to pay a tip before any service? I realize as closing time approaches some choices may not be available but this was too much. Oh, and while I told the register person what I had ordered she rang me up for a diff order. So again, why are customers asked to pay a tip before any service has been provided? Two groups of customers came in after I sat down. The staff were very nice and the restaurant was clean. Ribs and beef were the usual tender and juicy item and of...

I ordered takeout from this place because I was looking at local restaurants and bbq sounded awesome. When i got my briskit and pulled pork I was looking forward to trying their spicy bbq sauce that I ordered extra of. When i got it up to the room there was zero bbq sauce with the food. No big deal, I'm here for a couple of days, I'll give them a call to see if we can work something out. I called, and essentially the girl on the phone said there is a new cashier working, and bbq is complementary. She didn't know I payed for extra, and I don't know what their cashier has to do with preparing my food, but as I tried to explain to her that bbq is literally in the name of the restaurant, hence my reason for ordering in the first place, she just hung the phone up. I have 12 years, give or take of restaurant experience, and this phone call was 30 minutes until close, but to just hang up the phone mid-conversation without hearing out a customer...... I've gotta call you guys out on that. I wasn't being a d1ck either, I was just explaining my thought process. I wasn't even expecting a refund, I just wanted to be heard. When you mess up you own it and hear the aggrieved party out, even if you aren't willing to try to remedy it. I will say, the meat is decently cooked, it just sucks to order bbq and not...

This is how I received my order from DoorDash in a DIRTY PACKAGE MEANING DIRTY FOOD AND when I drove back ther thinking this was a mistake so they can fix cause they 5min from my house. THIS SUPERVISOR ON Nov 8 2024 at 4pm, told me they serve DIRTY FOOD IN DIRTY PLATE BECAUSE the FOOD IS GREASING ,, really? Check out BIG ROASTED BBQ Black business that serve bbq like you that ordered through DoorDash as well the package was clean , food in plate well serve inside,,,,, but because of sucker supervisor lazy after telling me they serve in dirty plate and told me there is nothing he can do about it that all plate are dirty with grease which is a lie, Narcissist that is horribleso I dropped the plate and I left as another supervisor black woman was seating across of him saying nothing like he was right serving / delivered me Food through DoorDash on a dirty plate .. bunch of lazy and unprofessional who are not passionate about serving food to veterans. My order was for my dogs but I don't serve my dogs food in dirty plate or food. I am just thinking how people this supervisor had done this. Mind u this is not my first eating at this location spending over $1000 already this year on them in Gulfport but that is...