Nick & Joe's

Management on a Sunday night is atrocious. Called for a routine issue. Ordered a soup, Nick and joes packed it with no regard as to wether it would arrive in a manner that someone could eat. It was delivered and we discovered the soup was on its side. Soaked through the bag and made a mess. I figured that after spending 88 dollars there and 7 dollars in tip, a 95 dollar order…I could be reimbursed for the lost soup. Manager treated me as if I was being rude to ask. I’m sorry, I believe in accountability. When I order something, you charge me for it, and then don’t give it to me…I expect a little understanding when I don’t want to be charged for it. A credit on my next order forces my hand to order from you again. Why would I trust you with my food again, when not only do you mishandle it, but then don’t even attempt to apologize? I’m the rude one?? Nick and Joes…another organization that doesn’t care about the individual. I lived here 20 years. This is not the delivery drivers fault. This is management not caring or not enabling their employees to take care of their customers. I will make sure to update if I hear back on this. Until then, intend to tell this story often. Forgive me, long week, wanted to enjoy some time with the family, a little compassion would have gone a long way tonight. But I’m sure the manager on duty feels justified being she saved the business 10 dollars.