Rexy's Bar & Restaurant — Restaurant in Haddon Township

The interior at Rexys is very updated, it’s like classic regal meets modern farmstand. I absolutely loved their style. I was excited to go here because they came highly recommended from my close friend’s step mother. She said they have great local charm and delicious food. They stood out in her memory of south jersey over any other restaurant (assuming it’s still the original owners from like 20 years ago). I wish we experienced what she remembered; however we were met by blatant avoidance by what appeared to be the only waitress working on a Saturday night. The service was thoroughly aggravating and rude. There was no eye contact, no friendly hello and we’ll be right with you, just the lone server’s back and other people having a clearly very different experience than us. The hostess was warm and welcoming and the people at the bar appeared to be having a nice experience.

If you would have removed us from the equation, Rexys would probably receive all great reviews tonight.

We didn’t say anything, didn’t want to make a fuss or cause a scene, clearly we were being alienated for a reason. I just desperately looked for a server, bus person or host to make eye contact with me in my general vicinity and it just never happened. It took about 25 minutes for the waitress to come to us for drinks and appetizers. I was so mad. There was a couple in their 60s across from us, a table of 6 older people ahead of us so it’s not like she just didn’t know we were there. We were seated in the center of her small string of tables. They were not busy at this time and she had some years on her. She didn’t appear to be a trashy inexperienced older woman that just couldn’t keep up with her tables. We were being ignored. Again from what I was observing from other tables she was a warm and friendly person, just not in this situation.

The only thing that came to my mind is racism.

My partner is dark Peruvian. He’s a mix of black and native, super intelligent, well-educated and overall a wonderful person. It astounds me when we experience treatment like this especially in this area being so close to Philly.

The hostess brought us our appetizers and asked us for anything else. It was the first normal friendly interaction since we sat down. I thanked her for being friendly and assisting our avoidant server. Idk if she made a comment to the waitress or what but from that point on, the waitress slowly became less avoidant and actually started to make regular stops at our table.

The food was decent. Their calamari appetizer was impressive. They gave us so much, we needed to take some home. Marcos had their bistro burger which was HUGE! He seemed to enjoy it and I had their chicken Marsala with a side of mashed and green beans. Everything but the green beans was really good. The green beans were super rubbery. Normally I would bring everything home to not be wasteful but they were so terrible, I left them. We also tried their black and white rice pudding. I don’t recommend it. It was impressive looking but the pudding itself was very starchy not creamy at all.

Although we had a crap first time at Rexys, I would like to go back. I want to return with my sister or mom as a kind of social experiment to see if we experience the same issue. Again their atmosphere and food (for the most part) was good. I’m hoping the alienation we experienced is due to this one waitress and not a systemic issue of this...

Very unfortunate the business has gone downhill, used to frequently go there and always had excellent service and food. I know during these uncertain times things have been extremely difficult for small business owners and my family has been adamant to support small businesses. When I went to pick up my food five employees walked right past me did not say hello, have you been helped, how can I help you? I waited over five minutes for someone to even come up and ask me if I had been helped and I was only there to pick up my order. When I got home my appetizer was inedible and also my entree. The other food was just OK. I called the restaurant to voice my concerns. I am not normally the type to complain but having one thing after another was too much to let go. I called and spoke to the person who assisted me when I picked up my order and was given attitude, I asked to speak to a manager, the manager also gave me attitude. All I asked for was to credit me for the app and entree I did not and could not eat which equaled about $40. Our bill with tip was $120. I was told that he did not have the authority to provide me a credit. It was extremely frustrating I don’t feel as though I was asking too much. So the manager had to give my information to another manager that could provide the credit the following day. The following day came and went and it was getting later into the afternoon close to the dinner rush and I still have not received any call so wanting to get this taken off of my list I went ahead and I called to speak to the manager Sophia. She wanted to get my side of the story and then review with the other employees involved to make sure the stories lined up before agreeing or believing what I had said. I told her all I was really looking for was a credit for the food that I did not eat which she offered and she offered also a gift card in order to get our business back, which sounded great in my opinion. Fast forward a week later I still have received no credit and today in the mail I received a $20 gift card which would barely cover the cost of any appetizer on the menu and also a little note letting me know that the problem was due to a trainee cook. I felt this is just a smack in the face and absolutely provided zero customer service, if anything I’m probably even more aggravated which is resulted in me writing this review, which also I don’t normally ever do. I get mistakes are often made, but there was an issue with my entire order from beginning to end and honestly I think this is an example of the poorest customer service I have ever received. My family will...

Christin shouldn't be a server. I went to have dinner with my boyfriend after a great weekend we spent together. We wanted to close the weekend with a nice dinner, so we came to this place. The food was good, but the server was TERRIBLE. We sat at the bar and the server asked for ID. My boyfriend gave his, and I told her that I left mine in the car since we were not going to have any alcohol. Which she really nasty said, ”I will not let you sit at the bar if you don't show me your ID.” So I went to the car and get it. That's her job I Know, but there are better ways you can address things to your customers. You don't want your customers to leave with a bad experience, of course, if you don't want them to come back. But that's really bad because you want to have customers if you want to have a business. However, we order calamari for an appetizer we always get lemon with it, but this time we didn't. So we were waiting for the Server Christin, so we can ask her for the lemon. She finally got back after almost 30 minutes, and we ordered dinner and the lemon together. I asked for Fettuccine Alfredo + chicken + shrimp. Thats how it is in the menu! However, when I finally got my dinner it was Plain Fettuccine Alfredo!!! I said to her I thought it came with chicken and shrimp! Christin said with a nasty attitude, “you never asked for it.” I let her go because it was obvious she didn't want me to be there. Why she didn't ask me, do you want it with chicken, shrimp, or both? That's what a good server would ask! When she came back after probably 30 minutes, I ordered a separate order of shrimp to take home, and we ended up taking dinner to the house since we weren't welcome at this place. I wasn't hungry anymore.That's not how customer service should be! Christin, there are a lot of jobs out there that you can definitely do better, but customer service is definitely not...