Rexy's Bar & Restaurant

Very unfortunate the business has gone downhill, used to frequently go there and always had excellent service and food. I know during these uncertain times things have been extremely difficult for small business owners and my family has been adamant to support small businesses. When I went to pick up my food five employees walked right past me did not say hello, have you been helped, how can I help you? I waited over five minutes for someone to even come up and ask me if I had been helped and I was only there to pick up my order. When I got home my appetizer was inedible and also my entree. The other food was just OK. I called the restaurant to voice my concerns. I am not normally the type to complain but having one thing after another was too much to let go. I called and spoke to the person who assisted me when I picked up my order and was given attitude, I asked to speak to a manager, the manager also gave me attitude. All I asked for was to credit me for the app and entree I did not and could not eat which equaled about $40. Our bill with tip was $120. I was told that he did not have the authority to provide me a credit. It was extremely frustrating I don’t feel as though I was asking too much. So the manager had to give my information to another manager that could provide the credit the following day. The following day came and went and it was getting later into the afternoon close to the dinner rush and I still have not received any call so wanting to get this taken off of my list I went ahead and I called to speak to the manager Sophia. She wanted to get my side of the story and then review with the other employees involved to make sure the stories lined up before agreeing or believing what I had said. I told her all I was really looking for was a credit for the food that I did not eat which she offered and she offered also a gift card in order to get our business back, which sounded great in my opinion. Fast forward a week later I still have received no credit and today in the mail I received a $20 gift card which would barely cover the cost of any appetizer on the menu and also a little note letting me know that the problem was due to a trainee cook. I felt this is just a smack in the face and absolutely provided zero customer service, if anything I’m probably even more aggravated which is resulted in me writing this review, which also I don’t normally ever do. I get mistakes are often made, but there was an issue with my entire order from beginning to end and honestly I think this is an example of the poorest customer service I have ever received. My family will not go back.