Starbucks — Restaurant in Hainesville

While I understand a rush(I order to go every morning) today was just shocking to me. I believe the manager was who I had to speak with. Unfortunately, my interaction with him lead to this review today. This is my local Starbucks and I come here every morning before work, grab my drink and leave. Today I had to wait. And I didn’t question it or say anything. The manager was clearly overwhelmed, asking us in line who we are, what we’re waiting for. He stated we all have several drinks(I ordered one) and he was flat out rude. The atmosphere when I walked in was not the same atmosphere I walk into every morning. When my order was ready he slide my drink across the counter aggressively. Again, I understand a rush, I understand people can feel overwhelmed. My coffee is a part of my morning routine. I will not be back here for a while. After the attitude numerous waiting customers received and how my drink was presented to me, it was unacceptable and not what I would expect from this location. I am a regular here and have never experienced such an interaction. I have never been made to feel like my order was a burden. 1 star for the unprofessionalism. There is a dunkin across the street with a manager that works the drive through and never has...

Rude Rude Rude... I came in as usual. Obviously gave a tip "before" service which is a scam. Waited 25min. I asked twice for my order, just to be told, you have to wait, we're busy. Fine, I understand, but some consideration has to be given to the folks waiting in the store vs mobile orders and drive-up.

At the 30min mark, I asked for my money back... as now I'm getting late for work. The barista, at the register was rude (he wasn't doing anything if there wasn't a customer at the register BTW). He rolled his eyes... Really? So, then I asked for my tip back as well. He said he can't give back tips. Wow. You can take the tip, regardless of the service after, then not be able to give the tip back if the service was terrible... like waiting 30min for one drink. Thus, my 30min waste of time cost me $2? Ridiculous ...I insisted on the $2, so he grabbed $2 out of the tip jar and slammed it on the counter. In front of other folks. So, I graciously moved the $2 back to him and said you probably need this more than I do.

*if he would not have rolled his eyes at me or slammed the $2 on the counter, I would have just taken my refund and walked out. But the fact that Starbucks (and others) expect the tip prior to...

This used to be my absolute favorite Starbucks. The baristas were very helpful and kind and it was very rare that I would get a "miss" drink. My drinks were exactly what I ordered and it seemed like they truly cared about quality. However, I had to move away for almost a year and when I recently moved back I was very excited to come back to my "home" starbucks.

Now, sadly, it seems that the majority of my drinks are a "miss", about 85%. I'm not sure if it's because there are newer baristas I've never seen before, but my drinks are always off and I feel like a fool for coming back and hoping it was just that time. It also seems like the drinks aren't properly mixed before being handed to the customer and even my request of mixing it was ignored. I ask for no water, I get double the amount of water. Sometimes I didn't get syrup in a caramel macchiato, for example.

I have contacted them and they offered to remake them, but it's in vain as it keeps happening. But I highly recommend the McHenry Starbucks to anyone passing by the area. The baristas are super friendly and probably one of my favorite Starbucks I've been to. They go above and beyond for customer...