McDonald's — Restaurant in Hales Corners

There have been amazing employees who seem to go out of their way to ensure proficiency (ie. Amy) who have a limited capacity… and then there are times I barely even get the right order. When I question missing items I’m told after employee asks management twice that they’re out of apple slices. This afternoon, despite being charged for such & missing ranch dressing for my 5 yr olds Chix nugget happy meal… I return few hours later & explain that they should update their app if they are out of an item to be financially fair to customers so I could choose another item,… I was told they had no idea what I was talking about & had plenty of apple slices for happy meals. I’m not entirely sure what to believe, that’s why I’ve started checking my happy meal order before I leave each & every time because something is always missing, takes too much time to contact & complain when you use a facility numerous times a week for a quick lunch and wind up missing items at drive thru when you try to pre order on app to save time and ensure accuracy. Very disappointing, I wish they’d bring back the employees who are slightly impaired. They truly care about customers needs & ensure the orders are correctly delivered and always remember your name & greet you with smile. They have also removed healthy salad options & the grilled chicken and yogurt parfait leaving me to choose other restaurant options, it’s unfortunate. My daughter and her girlfriend ordered plain cheese burgers through app. They were delivered covered in onions, pickles, ketchup & mustard. After already missing ranch dressing for her Chix nuggets & apples slices at lunch time. I was forced to repay & reorder for new delivery because I didn’t have 3 car seats so I couldn’t just leave and go pick up. I just don’t understand & am exhausted of calling to complain about missing items & then being told by employees on next shift that there are no shortages. This is just getting to be suspicious and I don’t appreciate conflicting information… I pay for a convenience,… I continue to miss items I’m charged for. Quality has gone down hill since they let special needs employees go. Disappointing as a healthcare provider, we look forward to seeing familiar faces & knowing peoples names, ie. Amy, they took responsibility and were very proud & helpful in resolving...

This location has always been by far my favorite McDonald's around. That is why I felt the need to post this so that the owners and managers can return this to the location I, and many others, love.

I had an experience here tonight to rival the location on 76th and Rawson (and that's not a good thing). I pulled up to the drive thru speaker (no one in front of me or in the other lane). Waiting for someone to greet me another car pulls in the other lane. Still waiting for any sign of life, said other vehicle proceed to the payment window. Another 30-60 seconds pass before I finally hear "how can I help you".

I guess I could have forgiven that however my bad experience did not end there. There were about 4 or 5 cars in the pick up/pay line and it was moving at a snails pace. I get it, it's 5pm and raining I'm patient. I finally get to the payment window the young man there barely chokes out crispy chicken. Takes my money proceeds to talk to the other employee standing next to him hand me my change without another word (thru the window with a very crudely handwritten note on it that says "please turn off your wipers").

Oh but wait it doesn't end there....off to the pick up window I go where a soda is thrust at me thru the window (with another of those lovely signs on it) then comes my bag with my food with not a single word, smile or expression of any kind.

Thus ends my not so pleasant experience at what used to be my favorite McDonald's. Now I don't eat fast food very often and I understand these are "kids" but it is still a job and a customer service job and should be trained as and...

This looks to be your typical McDonald’s on a busy intersection, but there is much to this particular restaurant.

We usually stop here on our trips to northern Wisconsin, typically a Saturday or Sunday. This past visit was on a Sunday during July 4 week. As we pulled into the parking lot, both lanes for the drive-through were extremely full. We decided to go inside to order and were immediately taken care of, even though we had intended to order at the kiosk.

We placed our order and decided to hit the washroom while we waited for our food. Upon the return to the front window, we found that our food was already waiting for us. As we walked out back to our car, we saw that both lanes had been nearly completely taken care of, but with many more cars just entering.

We took our dog for a walk on the grass near where we parked, pulled out of the parking lot onto Forest Home Rd., zipped through the roundabout and continued north on 108th to Interstate 43.

Elapsed time: less than 15 minutes… Oh, yeah, the food was still hot and tasty. Kudos to all the workers and management here. Highly...