Panda Express — Restaurant in Haltom City

I know I went before the dinner rush where fresh food is pretty much guaranteed, but what I got was absolutely inedible and disgusting. The chicken was incredibly dry and old & you could barely stab it with a real fork, let alone the plastic one. The broccoli beef, the meat you see is what was served 4 pieces & two fragments smaller than my pinky nail. And half of the broccoli was still raw. Now, I like raw broccoli, but not when it is supposed to be cooked, and is only half done. All of it looked as though it had been sitting out for a few hours at least. And the Rangoons were chewy like rubber, also like they'd been sitting under a heat lamp for hours.

I called and requested a refund (I also offered to bring it to them as I was NOT eating this) they said take pictures & throw it away, which I did, and that a manager would call me the following day.

Surprise, surprise, no one called! I called the store, and now employee #2 tells me the manager is out for the week, no one to process refunds, it's just her & a cook. I let her know I'll be there in 20 minutes, please figure out how to do it in the mean time. (Yes, complete Karen, I hate being lied to)

Get to the store, employees try to play ignorant, cook comes up, tries to not speak English but gets across no refunds. I show him the pictures, they offer a "free plate", and I absolutely refuse (everythjng on the line looked awful). I gave in & tried this place once again after over a year because of the same garbage over a year ago. No, just give me my money & we'll be done. I did cuss (not going to lie, after working 52 hours in 4 days, I was NOT in the mood, but I did not cuss AT him, which to me is very different. I just in general have potty mouth, not that it forgives it, but it is what it is) as I was incredibly frustrated, especially with the language barrier and him literally just shrugging his shoulders at me like, "oh, well". No.

In the end, he gave me my $ back, and I'll still be contacting corporate. Again, yes, very Karen, im aware, and right this second idk to be honest. I work hard for my money & get really mad when people knowingly try to give you garbage or screw you over, and then outright lie to you.

Never again Panda Express. Avoid this place...

I am not Picky at all and normally don't review, unless I feel that people should be WARNED. DO NOT GO HERE. WORST PLACE EVER IF I COULD WOULD BE A RATE OF -5.We work in construction so have to buy lunch for workers and this has definitely been the worst experience ever. After I paid they proceeded to give me a bowl instead of plate which is what i paid for. Then gave me a side and charged $10. Which at that point I had Paid CASH already. So I said just refund me the $10 . Which Morgan a very Rude cashier which should not be employed there with that attitude said they could not refund me because there was no manager which makes no sense to me. She said I had to call manager so I proceeded to explain I don't live in Fort worth we are from Houston and how was I going to get my cash back. After back and fort and even when the other young lady was giving me the $10 because hse understood my point Morgan started screaming NO I AM NOT REFUNDING HER call the manager.Slammed the door and left the window. I left because others where waiting in the drive thru for there orders. I will be contacting CORPORATE a for sure...

Waited in line, gave my order, drove to the window and tried to pay with a $25 Panda Express gift card that my mother had given me as a convenience gift after my daughter was born. Had barely eaten all day and was insanely hungry, could even smell the food that I ordered at the window. Clerk tells me that their internet is down and cannot take payments with gift card. Says she will go ask manager if they can reduce the price of the food or possibly give it to me for free. Manager comes out glaring at me through the window and asks what I need. I explain my interaction with her employee. She says she's sorry, she can reduce the food 20%. I asked what happens to the food if I don't buy it. She says they will throw it away. I pause and she continues glaring. So I tell her to go ahead and throw it away and drive off. Had she been a little bit more friendly, I'd have not minded paying full price out of pocket. Call it spite, but I didn't feel like she cared enough about me to deserve...