Dunkin' — Restaurant in Hamilton Township

Disrespectful employee. I walked in and behind me was the employee's friend. The entire time I was trying to order he kept talking to his friend. He handed me the wrong drink (1) when I asked for 2 drinks. Then he tells me that I told him that - clearly was too busy focusing on his friends than with a customer. He kept repeating "that's what you said" - clearly there was a misunderstanding and the back talk was uncalled for. I then asked for the 2nd drink and he said I didn't asked for it and I said you're right MY MOM gave you her order. Too busy paying attention to your friend! He started to raise his voice and tell me that I needed to relax - the last thing you tell someone that you've offended. Then he rang me up for what he forgot to charge me for and instead of finishing my order he begins to talk to his friend. The guy had to tell the employee to just finish up what he was doing. At least I wasn't the only one that noticed that he was being completely unprofessional. I asked for the store manager's name and he waved me off and said to come tomorrow. WAVED ME OFF! You sir need to be fired!!!!!!! Store Manager - Franchise Owner YOU NEED TO CONSIDER A NEW EMPLOYEE! I'll be back tomorrow morning to speak to someone besides his...

Service at this place is awful! A couple of the workers here have attitudes. One time my drink had to be made THREE times because she kept messing it up. Then today I ordered via doordash and I called to specify which donuts we wanted. She said she would take care of it. Didn't receive those donuts so I called to let them know (because obviously that's annoying that they didn't care to listen). The woman then tells me they have some in the back. So I said well it's too late now, it was already delivered. And she goes "well then what did you call for?" and hung up on me. AWFUL customer service. My husband and I will not be going here again and I'll be sure to let others...

The customer service is great when they have enough workers. Only reason I am giving this place 2 stars. When did Dunkin get more expensive then Starbucks? They raised their prices twice in a matter of a month....50 cents the first time and 40 cents the next time. Not even the staff knew about the price increases. You can tell the owner is greedy and doesn't treat his workers correctly. Don't support this greedy owner and go to another DD and...