Hot Head Burritos — Restaurant in Hamilton

I came here yesterday 8/4 with my wife. She has a brain condition and her mind does not work like other peoples' so she has to order a way that is unique to her. The two ladies working were very understanding, patient and accommodating. They patiently allowed her to give the order the way that makes sense to her. The food was made perfectly as usual and the service was top notch from the time we walked in to when we left the building. When we are able to, we go out of our way to go to this location because the whole experience is always excellent. The AC doesn't work in our vehicle so that just shows how much we love the employees and service here. My wife ate the remaining half of hers for dinner today and said it was delicious. Mine was too, although I finished mine yesterday. Thank you so much for being accommodating. Not many people are so understanding and patient like the two ladies working there Monday. In fact, the employees here are always wonderful. This positivity is what we always find here, so you definitely are doing something right! See...

My wife and I came here about two months ago to order for ourselves, as well as a friend that was with us. We usually go to the Fairfield location, but we were over in that part of town. We had a great experience. They were kind enough to honor a coupon we had that was technically for another location, so I appreciate them for that. Now the burritos/bowl we got. The person that made our burritos had some special method down to a T. Now, our food at Hothead is consistently very good. But that day they were stellar. My wife recalled it wasn't any additional ingredient that was put on it; It was the order the lady was putting the ingredients on (I wish I knew to ask for her name). I can't remember the exact order, but somehow the small difference in how she built it made these burritos even more delicious than usual. I don't usually even use the word stellar, but it applies here. When we spoke with our friend later, he even commented that was probably the best Hothead he has ordered...

When I ordered my FIRST bowl it came with spicy Doritos where as I had order cheese Doritos BC i can not have spicy foods right now or I will get sick. I figured mistakes happened so we got the refund and tried ordering again......my SECOND bowl has spicy Doritos once again but mixed with normal ones..... I then called because now it has been almost three hours since the first time ordering and still no food I can actually eat. The manager seemed nice but couldn't do anything because we ordered through grub hub. We did discuss cross contamination which would be the case considering I can not have spicy foods which means its a technical allergy, they did not...