River Rising — Restaurant in Hamilton

I will never go back to this coffee shop. I was told if I did not like it to leave.

Here's the scoop: I ordered a sandwich (first one on the menu.) I forgot to ask if they could leave off the potato chips and substitute a few carrots or some kind of greens. (I can not digest any kind of chips etc, I had just eaten there a few days earlier. I ask the waitress if she could substitute something for the chips? She didn't say anything in response but later came back with 4 small baby carrots. I was happy with that. However when I got my bill she has charged me for the 4 carrots. She did not disclose to me she would charge for a substitute. The second time I went back I ask the "girl" who was making sandwich's (because my waitress was busy and they had a line) could she substitute the chips for a few carrots. She looked at me like I was nuts, I repeated the request. She said :NO" I repeated the request again and this time I requested, can you substitute anything for the chips? NO! she replied. I said, I can not digest the chips and why don't you have something you can substitute for a .10 cent bag of chips? She said, it will cost you. I said no and as I am walking through the restaurant to my table this man who works at the coffee shop screamed at me as he was walking towards me from the rear, "if you don't like it , leave." I requested my refund. He said I will not refund the coke because opened it. I said I did not expect this kind of service an attitude or I would never have came here. I have not drank from the coke. He threatened calling the police on me because I wanted my full refund. I took sandwich money and left. I wonder who the owner is and how they think they can run a coffee shop and treat people in this manner? Also the person who screamed at me in a public place should be fired. This is not the first time I have seen ugliness in this coffee shop. I thought I would give them another chance to redeem themselves. Watch the waitress/waiters who fix your drinks and handle your drinks without gloves and run the register and count money without washing their hands. It is a disgusting place to eat. Better places in town. Try the TASTE OF PARIS across from the Post Office. I reported the other happening to the owner but this time she deserves what she gets. NO RETURN CUSTOMER. That is disaster in Hamilton.

Thanks for reading and every word of this...

The work area is very filthy. Not just messy from current orders, the cutting board has deep stains that are bacteria growth. The health department should come visit. Niki the owner also wore a filthy apron. Not just a little dirty, and then wipes her hands on it while making food. They forgot part of our order so I called Nicki and she decided to be unprofessional. Her attitude was unnecessary. Good customer service would have been "Im so sorry we did that, I would love to make it up to you and buy you lunch" NOT "mistakes happen, why are you calling my phone, this conversation is taking 4 minutes and that is 4 minutes too long" and then proceeded to lie to employees about me and the story that happened. And went crying to my boss which had nothing to do with it. Its a cup of soup lady. Get a grip. Take your aggression out on cleaning your kitchen, not on customers.The work area is very filthy. Not just messy from current orders, the cutting board has deep stains that are bacteria growth. The health department should come visit. Niki the owner also wore a filthy apron. Not just a little dirty, and then wipes her hands on it while making food. They forgot part of our order so I called Nicki and she decided to be unprofessional. Her attitude was unnecessary. Good customer service would have been "Im so sorry we did that, I would love to make it up to you and buy you lunch" NOT "mistakes happen, why are you calling my phone, this conversation is taking 4 minutes and that is 4 minutes too long" and then proceeded to lie to employees about me and the story that happened. And went crying to my boss which had nothing to do with it. Its a cup of soup lady. Get a grip. Take your aggression out on cleaning your kitchen, not...

Arrived on Friday around 2 pm. The menu is confusing because there’s so many menus to look at. There was a sandwich board, a digital coffee menu and lots of signs. We couldn’t tell what kind of food they had because it was confusing. When after waiting in line about 10 minutes we finally found printed menus.

While in line, we heard the staff rudely complain about a “whiny” customer who requested a towel to wipe down her table. She told another employee that the customer should have just shut up and chosen a different table. Well, Customers shouldn’t have to ask for a table to be wiped down in the first place, let alone hear about the staff complain about their customers.

We eventually ordered food, and we all got soup and sandwiches and drinks. (Some of us wanted water as well. The water carafe was empty and never got filled while we were there.) The soup was described as roasted red pepper with feta topping. Our soup came without the feta and needed it, it also needed seasoning but the feta would have helped for sure. The drinks were a blackberry type tea that was so overly sour we all added about 3 packs of sugar to combat it and it didn’t really help.

I love mushrooms, so I got this grilled sandwich with a mushroom tapenade. It was inedible and I only had a few bites, as it was so gross. The tapenade was a wet mush that tasted of dirt and sticks and made the bread wet and soggy. My party all had turkey sandwiches which were fine. I also got a cupcake, it was good but so dense and wet.

We could hear other people in the restaurant complain about the dirty tables, lack of water and one table had to ask where their food was because they were waiting a long time….. Do...