Mainstreet Toys — Local services in Hamilton

Although the toy selection is fantastic, the service has unfortunately been disappointing. During a visit in August, I was accidentally charged twice for a toy. I went back into the store the next day to request a refund, and while the young staff member tried to process it, the transaction didn’t go through successfully. As I live in Australia, I’ve since followed up multiple times by email and phone, but after two months I still haven’t received a response or resolution to the overcharge. Very...

Awesome place!! Even if you dont have kids. Seen some things I haven't seen in years, even saw some cool board games. Even tho we didnt purchase anything this time, the worker was more than happy to let us walk around reminiscing about our childhoods, and browse. Will definently go back next time I'm looking for a game...

The customer service here was lacking so badly I have to comment. I entered this small store without any greeting. In fact, the clerk never said anything to me during my entire visit and purchase except to tell me the total. She was too busy socializing with her friend to be polite to me. I...