Subway — Restaurant in Hamilton

First time going to subway and their online system wouldn’t let me use a gift card and a credit card at the same time. So my brother went in to order the food in person. We tried to order two specialty items and the worker proceeded to act like he didn’t know what my brother was talking about and that everything is customized. No specially made items. It made for a very awkward interaction for my brother as he was holding up the line while on the phone with me. I’m not there to see what options there are so I had to quickly jump back to their website and look up what ingredients come on the specially made item i originally wanted. Why did I have to do that and the worker not figure it out themselves? I wouldn’t hold a minimum wage employee to the standard of memorizing everything or having a test requirement to get the job but at least put up some cheat sheets in the store for them and make them...

Normally, this location is very professional and has great service, but during my last visit I was treated horribly. I had placed an online order for 3 subs and went to pick it up after it was marked 'complete'. Upon arrival, the cashier told me that my order was not in their system. Instead of offering me a refund or to make my food, the worker walked away and ignored me for 5 minutes while I was standing at the counter. I asked them if they would refund my purchase or make my food as I had proof that my order was placed at the right location, ready to pick up, and paid for. The worker just looked at me and said "No" and then continued to ignore me. So not only did I not receive the food I ordered, but they robbed me as well and offered...

TERRIBLE customer service! Do not go here if you plan on using the newspaper or app coupons. They acted disgusted and then wanted to go through to tell me which ones they would/wouldn't accept. They completed rushed me through everything and the cashier kept rolling her eyes. I hate to be "that person," but I only experience problems and attitude going to the locations ran by foreigners. They act like they can't understand you and get frustrated when they don't. If you can't understand English, wth own and operate a business taking money from primarily English speaking ppl? They were...