McDonald's — Restaurant in Hammond

It has been years since I've dined in at a McDonald's. Unfortunately after so long it was a huge disappointment. I had to ask why my frappe didn't have whipped cream only to be told after the fact that they were out.... would've been nice to have been informed when I got my order. We looked for a clean booth but quickly realized that even if the dining area was mainly empty we would have to clean off a table and the booth/chairs. Once I started going through my family's meals I realized we were missing an order to so I went back to counter to inquire about it. Once I received the missing item we we realized we didn't get any ketchup or sufficient syrup for each order of pancakes. So I made 2 more additional trips to the counter... It was honestly humiliating have to go back so many time. I started to feel needy when that should've been provided or even offered. The employees didn't seem welcoming or even sympathetic about the service not being fulfilled. I had went back to the counter one last time to get more napkins but at that point I felt uncomfortable waiting and was getting frustrated with the overall experience... The floors had so much condensation that the wet floor signs don't do it justice. Its a lawsuit waiting to happen.... I have been working in custom service for over a decade and know how to interpret services provided and I can say with 100% confidence that their wasn't any willingness to make my...

I recently stopped by the McDonald’s on SW Railroad Avenue in Hammond, and overall, I had a very solid experience. It’s a convenient location, right off the main road, with easy access and plenty of parking—even during busy times. The restaurant was clean inside and out, which is always appreciated when you're grabbing a quick bite.

The staff were friendly and worked efficiently to get orders out quickly. I placed a mobile order through the app and opted for curbside pickup. Within just a few minutes, an employee brought out my order with a smile and confirmed everything before handing it over. Everything was accurate, fresh, and warm—my fries were crisp, my burger was hot, and the drink was properly filled and sealed.

Inside, the dining area was well-maintained, and the restrooms were cleaner than I expected for a fast-food spot. I saw several employees wiping down tables and checking on customers, which made the place feel well-managed.

My only minor complaint is that the drive-thru line can get a bit long at peak hours, but the staff seems to handle the rush fairly well.

Overall, this McDonald’s delivers exactly what you expect—and maybe a little better than most. I’d...

Ordered a salad and the lettuce was bad, aka slimy. Called the restaurant and asked for the manager and got an employee who wasn't the manager (found that out after I went back) told her what was wrong and she said they wouldn't replace it and hung up on me. Got back in my car and drove over there and took the salad with me talked to the real manager who apologized gave me a new salad she mad herself and a free shake. Every time I've gone back in they are rude to me and if I go through drive through they take forever to come take my money and when I get to the next window they are rude, practically throw my food at me and a few times was made to pull forward and after 20 minutes still no food went inside and was told they didn't have an order for me showed them the recite and after I got my food I said thank you I got absolutely no your welcome or anything and I was polite to them but after the salad incident it's like they all know my face and was told to treat me like dirt. I will go to one of the other ones in town before I ever go back...