Mattress Firm Hammond — Hotel in Hammond

Purchased a king size mattress & adjustable base for our master bed room in May 2018. Our previous mattress was a "Tempurpedic," so wanted a firm higher end mattress and possibly an adjustable base. Initially, we had a pleasant buying experience, so went back the following weekend to make a purchase. We tried out 3-4 of their top end mattresses. We decided on a "Dream LUXE 14" that was om display in the store. We looked at a couple of different adjustable bases. The salesperson and I couldn't initially agree on pricing so he mentioned he may have the same mattress at his clearance center. He made mention someone ordered it and it came in wrong so he could make a deal on it. Him and I agreed on the mattress pricing so we added the "Contemporary" adjustable base and two pillows. I paid him in cash and we had it delivered to our home. At delivery, I had a sitter at my home. Later, I came home to realize I did not receive what I purchased. The base was indeed correct, however, The mattress was the correct brand, but, it was the base model And only 11 inches tall. The base with the mattress sits only a total of 23.5 inches from the floor. As you can imagine, not happy. I called to speak with the sales person, of course not in. I was able to speak with the manager and it seemed she was going to help. After verifying I had the correct measurements versus what I had tried out in the store I called back for her and she told me she would have my sales person call me since he was the one that I had made the sale with. Well, that was three weeks ago today. Unfortunately, after thousands of dollars spent, the mattress is sitting in my living room. I have no use for it. I either want what I purchased or my money back. Companies of your size should not be judged by the mistake, as being in business, I understand. We're all human. You should be judged by the way you repair the mistake. At this point, I do not have much faith with your company, I think I would rather have my money back and give your competition a...

Thought we had gotten a great deal until we went back 5 days later to pick up our mattress. We were led to the back of the store to collect our mattress, at first sight of it i made the remark, that cant be ours it is not thick enough. The sales person Laurel said it just looks that way in the plastic. Well we picked it upand headed back toward the front. When we got to the store model that we had chsen from, we stopped and there was no question about it, this one we were taking home was not the one we chose. And furthermore the sales lady had stuff layed out to cover the mattress so that we could not compare the whole mattress. My hubby is a passive person who doesn't like conflict with anyone, so he persuaded me to go ahead and bring the mattress home and try it. First it was lower to the floor, being it was only about 9 1/2" thick, our old one was 13 1/2", then our fitted sheets were way too big and wouldn't fit snuggly being they were for extra thick mattresses. Then and most importantly going to bed. It felt like sleeping on the floor, the mattress didn't give at all, we both tossed and turned all night. Worst mattress we have ever bought. MY ADVICE IF YOU BUY FROM MATTRESS FIRM, TAKE IT HOME WITH YOU FROM THE STORE, DONT WAIT FOR ONE TO BE ORDERED, YOU MIGHT NOT GET THE EXACT MATTRESS YOU...

I See lots of good Reviews. But I was lied too !!! They said they knocked at both doors and didn't. I watched them on camera. They stayed parked in the Street for 5mins before one guy got out,, walked up to my glass door and just stood there. He was Nowhere near my doorbell that was located about 6feet from him . He stayed on his phone the whole time. After standing there just Looking at my glass door he walks back to the delivery truck for a few more minutes. Suddenly he walks around to the front of my house to make an attempt to knock or ring my doorbell (which I don't believe) because he lied to his manager and said he knocked at both doors. Why lie about the 1st door he approached bc the doorbell is by my garage Not my Glass Door. So they spent 7mins by the road not knocking nor ringing doorbells!!!!!!!!!!!!!!! To the Manager I Spoke to: For you to tell me y'all tracked their tracking device and it Showed they we're here 10min, let me tell you.... 7 mins they stood at the road they was Not in my Driveway!!! Lies are lies if you'd like to see the video of your lying delivery person I'd be Glad to show you the...