Papa Johns Pizza — Restaurant in Hammond

Ordered a pizza from this location and it was received burnt, dry, no sauce and cold. I called the store and was told that I would be given a credit. When I called back to use the credit I was told there was no record of a credit and all they could do was give me a 50% discount. When I asked for a manager I was given a rude, uneducated, ghetto sistagirl who said there was no one higher than her to complain to and on top of that she refused to give her name. After asking several times she said her name was Ykeitha. That's it. No last name. I was told I didn't need to know her last name because she was the only one there with that name. If that was her real name then I suppose she was right on point with that one. She said I could go online and file a complaint. I did. I cannot believe Papa John's operates with only shift managers and no store/general manager. If they do then therein is their problem. With managers like Ykeitha no wonder the service is horrible. After consistently declining quality and now horrible customer service, I'm running back to...

The best part about my experience at this location was the new delivery driver who delivered my pizza promptly inaccurate as it was. When I called,Alyssa, immediately sprung out with a thank you for calling Papa John's please hold and without another breath placed me on an abrupt hold. The wait was short. After I discussed my order being wrong, I was told they were probably too busy and not paying attention as she said and after asking for the correct order if possible I was told they usually don't do that and I can order from anywhere else and I didn't have to order from Papa John's . Spoken with nothing but what she believed to be the truth I promise you that I will never be returning to this location ever again buyer beware go anywhere else. Explained if I can't receive what I ordered properly why would I spend an inflated rate for an inaccurate meal to boot. She stated that she would try to get it out. I don't expect anything forthcoming. From a very long standing customer, the pizza was cold 60-70% of the time here. The wallet is just going to...

Ordered Pizza, taste was good, ordering easy, delivery driver EXCELLENT, I was however dissatisfied with the amount of anchovies on the pictured pizza as I had ordered EXTRA. Filled out online survey expressing my dissatisfaction for their definition of EXTRA, did not ask for anything, simply expressed my opinion and received pictured email not even an hour later telling me I was not going to receive compensation. Compensation for what? Who asked for Compensation I simply filled out a survey with my opinion and apparently the General Manager feels like they provided too much service to me. Thanks, but no thanks my business goes elsewhere. Even when I did a chat with customer service (also pictured here) and showed them the pictured email they claim there is nothing they can do (see pictures of chat response), so these people can speak to you in any manner they see fit. Don't fill out the survey or this is the insulting nature of the response you...