Dairy Queen Grill & Chill — Restaurant in Hanover Township

We have dined in and have ordered food from this location many, many times. My family loves DQ...food and ice cream, and with a family of 6, we spend quite a bit.

I went to the drive thru on July 7th around 3:30. I had one truck in front of me and we waited there for a good 5 minutes before anyone even took his order. I pulled up and ordered (3) 6pc Honey BBQ Chicken Strip Baskets (no drinks) and a 3 PC chicken strip meal deal. I told her the sauces and drink i wanted. She didnt ask what kind of sundae I wanted, so I added that in as well. The girl taking my order acted as if she was new and didn't know what she was doing. When we pulled up the window, I gave a girl my card and she handed me the receipt. I noticed the receipt just said (3) 6pc baskets for $9.29 each, but didn't specify honey bbq. I also noticed she charged me extra for a large drink with my $7 meal (the drink is supposed to be included) I told them the baskets are supposed to be honey bbq. She said ok. Then another girl came to the window and said "ok, that is going to be $6.67 to make them all bbq". I said, "$6.67 to make the 3 baskets bbq?" The menu says $9.29 for the regular 6pc and $9.79 for the bbq. So it should have been like $1.50 + tax. She was about to charge me almost what another basket would be. So when I questioned it, she said, "I have to charge you for the sauce." She repeated it 3x. I said , "I understand the bbq is extra as we order it all the time, but the menu states a $.50 cent difference each, not $6+" She said, "well I didn't hear you order the bbq, so if you want BBQ, you have to pay the difference." I said, "I will pay the difference, but not $6+." She came back with, "okay I got it down to $3.67." I said, "no that's still not right, but said okay, then take the $1 extra you charged me for the large drink, I didn't order." She then proceeded to say, "okay, then give the drink back." By then, we had already waited 20 min, so I said, "you know what, take the drink, my Sundae, cancel my order and refund my card." Sat there another 10 min and still hadn't been given my card back. I finally go inside and they still hadn't figured out how to issue a refund. I asked to speak with a manager, and the girl said, she is trying to get your refund. The manager didn't know how to issue a refund. The girl that took my order and messed up was the manager. She was also the one that wanted to charge me $6.67 to add sauce to my chicken strips. All the girls there acted like they had no clue what they were doing. I finally got my card back, but the "manager" wasn't able to talk to me. Sad to say, but I don't think I will be back to this location. Something so simple, that should have been taken care of differently. The "manager" should have said, "I'm so sorry, I didn't hear your order correctly" and just...

I wanted to fill out the survey from my receipt, but I have misplaced the receipt so I figured this was the next best route. A few weeks ago I visited this Dairy Queen drive thru with my daughter. We ordered our food (rotisserie chicken bites & two Blizzards) & pulled up to the window to pay. The girl at the window handed me our ice cream & we waited just a few minutes for the chicken bites. When the employee handed me the box of bites, we both lost our grip & the box fell to the ground. As this happened I accidentally let my foot off the brake & started to roll forward a bit, so I quickly put my foot on the brake. She apologized & told me they would remake the chicken bites & asked me to pull forward & someone would bring it out to me when it was ready. Well… I took my foot off the brake to pull forward and my car would not move! Cars were piling up behind me & I started to panic. I apologized profusely to the girls working & explained that my car wouldn’t go anywhere. They were so incredibly kind & sweet, assuring me there was nothing to be sorry for as I texted my husband to try & figure out what to do. They started walking orders out to the cars behind me. I felt so bad!! A quick Google search led me to try something & thankfully it worked. I let the girl know & then pulled my car forward to wait for the rest of our order. A few minutes later one of the girls came out & handed me a small vanilla cone & said she was sorry for the wait & she hoped my night would get better. I don’t know the names of the girls that worked that night - they were insanely kind & patient! I appreciated them so much. So yesterday I went through the drive thru & gave $5 Dunkin gift cards to the manager named Ashley to give to the girls that were on shift that night. They really deserve to be recognized for their excellent customer service & understanding. Ashley is also incredibly kind & deserves praise as well! She made me feel so appreciated for recognizing the work of her employees. She’s awesome! Also… the food & ice cream has always been great from this location!...

I arrived in the drive thru line at 9:55, 5 minutes before close. I watched 2 employees open the back door, look to see how many cars were outside (there was a line of a couple cars that had just ordered ahead of me but I was the last car in line and the only car in the line that hadn’t ordered yet). They turned the menu board light off just before the line moved and I pulled up to it. It was 10:01, and I understand you close at 10:00 but I was in that line 5 minutes before close. The thing I’m most upset about is that neither of the employees who looked out and saw me in that line had the decency to say anything to me, and neither did any of the employees over the speaker when I pulled up to the menu board. Just silence. Someone could have said “I’m so sorry but we can’t take any more orders”, but instead chose to ignore me. Crazy lack in customer service. Again I understand you close at 10:00, but I arrived before closing....