Feast Asian Buffet — Restaurant in Hanover Township

Ok, I want to start off by saying all of those 5 star reviews saying this buffet is amazing are misleading. I rarely go to buffets unless it’s on a cruise ship or in Vegas. There is not a single decent buffet in Illinois at all. Yes, it’s like $17 something without tax for an adult but most of the food was not fresh. I’ll give a rundown of what I got.

Sushi was either hard or too soggy. Chicken wings were decent. Crab rangoon was okay. Sweet plantains were really dry and lacked flavor. That egg tart wasn’t really an egg tart. It had the texture of like cornbread. Baked fish was also pretty decent. Crab legs are good but everyone just takes the whole tray. Those chicken skewers were good. Meat was nice and moist. Shrimp, fried calamari, and coconut shrimp tasted like they sat there for the whole day. I decided to try that hibachi grill. I got noodles, shrimp, red bell peppers, chicken, beef, egg, garlic paste, and onions. It was also mediocre. The beef was cooked too long so it was like eating a piece of leather. Chicken was also overcooked. Noodles, shrimp, red bell pepper, egg, and onions were decent. They have desserts like ice cream, cookies, and other desserts in that cooler. Some of the fruit are rotten and the other kind lacked flavor. They should put all of that dessert in another place but not that cooler. Employees were nice. You can choose to tip when you first pay but they only take your plates away, nothing else.

For rooms of improvement, they definitely need to have staff go around and do quality checks. They need to make sure those dishes are fresh and nothing is sitting out there since the beginning of the day. For the hibachi grill, don’t overcook the meat. Put out decent quality sushi. Originally, I would have given this place a 3 but since my girlfriend and I didn’t feel well after dinner I’ll...

Subject: Concerning Double Charging Policy at Your Establishment

Dear: Owner or Management

I am writing to express my concern regarding an experience I had at your establishment that I believe raises important questions about fairness in pricing practices.

Recently, I was dining with my nephew when I realized that I was getting full and decided to ask for a to-go box. To my surprise, I was informed that I would have to pay again for the portion of food I wished to take home, and this would be calculated by weight, despite the fact that I had already paid for the meal in full before dining.

I understand policies vary, but being charged a second time for the same food seems UNREASONABLE. This practice of charging customers twice—once when they initially purchase their meal and again if they want to take leftovers home—feels like double charging, which I believe is not only UNFAIR but could also be considered UNETHICAL.

I would appreciate clarification on this policy, as it seems contrary to standard dining practices and may deter future customers from dining at your establishment. It is my hope that this is an issue you will be able to resolve, as it leaves a negative impression on your otherwise good service.

Thank you for your attention to this matter. I look forward to...

So I'm gonna be very fair. First the good then the bad. The good is plenty of parking, spacious and plenty of seating, table always cleared, price includes drinks, the buffet and seating area looks nice. They change the food often. Now the bad, like someone else said there was a dirty water smell, but I think they are using dirty rags to wipe the tables down and should clean and change them often, I noticed it quite strong when I came and at the table especially but after awhile it went away. The bathrooms definitely need to be updated, and they don't look as good as the rest of the restaurant. Some of the food does have little taste, or it tastes off like others have said. I found little variety in certain foods and think some of the items should be updated. Also, maybe a new chef. I feel there could be more...