Menards — Local services in Schaumburg Township

This MENARDS Hanover Park, IL store #3253 Outstanding. Menards is my favorite store for home improvement and many other items. Menards is the only home-improvement store I shop at! This particular Menards in Hanover Park is outstanding customer service, superb customer service! Each time I go there every cashier literally stands with a smile and great attitude and it speaks “ I am proud to work for Menards”. I was in the store for an hour and a half and 4 employees came up to me to ask if there was something they could help me with, or look for? When I check out the cashiers are amazing. I have mentioned it several times to the front and managers, and have finally decided to write these reviews because so often people take the time to complain about one service and attitude, and don’t realize the importance of commending these things as well we have to take the time and energy to put this positive out there rather than take the time and energy to put negative out there is so many people do. Many thanks go out to:: Store manager BO, SHENIETHA AND Cashier Sheila and all the other individuals customer service representatives cashiers maintenance that whole store deserves lots of pats on the back’s and lots of compliments from upper management keep up the good work!!

Thank you to you all!!! From a satisfied customer who does notice...

I’ve never felt so disrespected before in my life. I am a general contractor who has shopped at Menards for many years and today I went to pick an order that I purchased yesterday. Don S, an employee at the building materials desk Wrote up a materials order for me that was incorrect from what I originally requested so when I went to pick up the material the following day I grabbed the original quantity that I thought I had paid for. Turned out to be more pieces per box Than I was told by the employee at the building material desk. Which resulted in loss prevention accusing me of trying to steal material when in fact I was only collecting the material that I thought I had already purchased. I tried to explain multiple times to the employees the misunderstanding that had occurred & they still chose to involve the police. When it was their employee who made mistake. I am extremely disappointed with the service provided today from both the menards staff & loss preventions. I feel assaulted & will no longer be shopping at this location. Management here needs to get some guys with the proper training at building materials. This screw up almost cost me my freedom. I was going to be charged for a crime that was not committed all because an employee could not perform his job correctly...

It's a shame I have to give this store a negative review. This used to be my "go to store" for any house item repairs, even though I had a Home Depot closer to my house. Spent close to a grand in material with the ultimate goal of redoing my deck. I was able to rent a pick up truck and I was able to transport it for the first two trips (40 boards total). Eventually, I ran out of wood and had to back to the store. This time only bought 5 boards, but when it came time to rent a truck again they would not allow me to do it. The young lady over the counter said that the boards I was planning on transporting were too long . I was in disbelief since I was able to pick up the same boards last week. So, I asked to speak with a manager. Matt, the manager, came to talk me. Well, Matt hardly listened to my issue and offered no solution whatsoever. In fact, I was the one looking for a solution, but this manager did not seem to care. I ended renting a truck from Home Depot. So, if you ever need to transport long boards DO NOT WASTE YOUR TIME! Go to Home Depot where they assist you with all your needs. Won't spend a single dollar at this...