Chuck E. Cheese — Restaurant in Hanover Township

Barrington, Illinois Been going many years & now grandkids. They love it, always old favorites & some new surprises.

I really miss the Rock-afire Explosion animatronics. Great sound, fun show no matter what age. Many characters when started out, everything moved. Chuck E. interacted with kids. We followed every location that still had them. Now human one comes out waves & disappears at all locations.

Wait line was a lot better last time, even when crowded. More relaxing. Kids' favorite place. Everything usually working, easy to find fast help with problem. Bathrooms are super clean.

Only one line, one person takes ticket and food orders. Tickets confusing so one person takes forever to pay. Line was out door, never did eat. When someone just doesn't get the way it works, like 15 mins repetition someone else should take them aside, a manager maybe.

Getting a much needed wine is impossible. Once you finally pay & given receipt, you then have to wait again for special person of legal age to just hand it to you..back in line with food/tickets for only person. Other locations have at least one of each.

Again maybe manager could hand these over. Or just unlock after pay so we can grab our own.

I said at some other play places person handing out food also can sell tickets & hand wine while waiting for...

Great experience for us this Thursday afternoon. I called first and spoke to Doris who was a sweetheart answering my questions, then an hour later I showed up with my 4 yrs old girls and they had a blast. For safety purposes, they asked me to take a selfie with my children before entering the play area which they checked for it when we left to make sure all kids are accounted for. Also, they check your temperature and offer you hand sanitizer before moving forward. The place is clean, everyone wears a mask unless they're sitting to eat, everything functioned well and tickets are digital now loaded automatically on the credits card you play with. They have a 50 people max capacity at all times but there were no more than 10 today so my girls enjoyed everything without waiting. The general manager lady (my apologies for not remembering her name) was very patient with my little ones picking their prizes at the end. We didn't eat anything this time but I know we will return soon and will make it a total adventure. Excellent first impression at this location. 2 hours passed in a blink.

Update: We went back to this location just last week and I stand by my first time review. Fun experience for my kids, and the food (pizza and wings) was delicious. Again, time flies when you...

Very disappointed with the staff attitude. We all work hard and they seemed to have attitude for being at work, not one person was friendly. Been coming here for 10 years, spent hundreds of dollars trying to show the kids a good time and the kids left crying. After 2 hours of collecting and counting tickets, the clock hit 9 and the worker told us she wouldn't let them pick a prize. Even though we've been standing at the counter ready to go and they were clearly under staffed because no one came by to assist us. That was definitely my last trip to chuck e cheese. The kids even said they would never want to go back after this experience.

If you dont want to work, then dont work. I've been working all through these covid times, at the hospital and wanted to spend some quality time with my kids. Super super disappointed. This is no way to run a kid friendly business or try to get ur local community to support it. Someone needs to look at the cameras and see how we...