Five Guys — Restaurant in Happy Valley

This is my FIRST time coming to THIS location of Five Guys.....and without a doubt is MY LAST!!!!

Upon entry into this establishment, I chose to immediately head for the bathroom to pee and wash my hands. Within SECONDS of my sitting to pee....... someone was FRANTICALLY POUNDING ON THE BATHROOM DOOR.... FRANTICALLY TWISTING THE HANDLE BACK AND FORTH WHILE YELLING INAUDIBLE WORDS TO ME as I'm trying to pee....

while all of this is happening.... simultaneously there's a virtual LIVE Beastie Boys Concert happening right there in the bathroom with me.......

the broadcast coming from the bathroom speaker mounted just above my head is BLAZINGLY LOUD......and while I too love the Beastie Boys maybe even more than the next generation....it doesn't change the fact that their productions aren't created with casual chit-chat between elevator listeners in mind. They create HUGE LOUD PRODUCTIONS with vivid messages for their captive audiences....so as a result I was unable to decipher the frantic message conveyed to me thru the bathroom door.

Upon my exit from the bathroom, there was no one in the immediate area but there was someone nearby in the dining room. I approached her and politely asked her to repeat the message she had for me. She put her face about 6 inches from mine and said...."I said...the bathroom is for customers only"....to which I replied...."and what makes you think I'm not a customer here to buy something?"....to which she replied....."because I've seen you in here before".....to which I replied....."no you haven't... because I've NEVER been here before".....to which she replied...."if I haven't,.. then I'm sorry".....to which I replied...."you need to be because that was unbelievably rude!!!".

I have never in my entire life been so harassed and embarrassed while trying to pee in a public restroom inside a hamburger joint!!

Never once has a McDonald's employee ever asked me to leave under the assumption that I wasn't there to buy something.....in fact.....if there's a lock on their bathroom doors....THEY STOP WHAT THEY'RE DOING AND UNLOCK IT FOR ME!!!!

Never once has a McDonald's employee ever turned to me and asked, before entering the lock combination, if I'm there to buy something or not!!!

As it turns out....the person behind the frantic message for me was the manager. Her name is Angie.

If I may make a small suggestion towards the continued business success of Five Guys at this location......give Angie a return ticket to manager bootcamp as it's obvious she's forgotten most everything taught from her first go round.

What's shining through so brightly right now is her inability to wrangle her baseless senseless thoughts from manifesting into really bad decisions creating unnecessary drama right out of thin air.

Emotional immaturity added to inferior decision making mixed with reckless presumptuous profiling is a recipe for business disaster!!

I'll never come back here due to the statistical probability of encountering 1 or more or all the same individuals present to witness my initial encounter with such humiliating harassment. Personally I see no need to relive the fish-in-a-fish-bowl moment as it's so easily avoidable😎.

If you're not into being profiled...

do yourself a favor...

choose a different location!

What a horrible...

I was calling in an order, because I was in a hurry to grab some lunch on my work break. I asked the girl in a red shirt "Nue" if she could drop the fries so they could be ready when I got there. She said back "Are you parked right out front?". I told her 'no but I will be there very soon". She then said "Well we are going to wait to drop your fries till you get here then". I said "I would like them dropped now please" and she just ignored what I said and continued with the call and asked for my name then ended the call. When I came in the fries were not dropped. After sitting and waiting for 20 minutes I went up and asked to speak to the manager "Vin". She seemed very annoyed that she had to speak to me and didn't seem to care that I was upset that I had asked for them to be dropped and they were not and then I had to wait for a total of 30 minutes to get my order. New and Anthony were talking and laughing about it, but it was mostly the girl New who had very poor customer service. After waiting for 30 minutes to get my order after calling it in I got my order and had to go back in to get my side sauces that I asked for 4 different times and they still didn't put them in my order. On the phone I asked for my fries to please be well done with light seasoning. The fries were very undercooked (even undercooked from the standard way you guys cook your fries) and they had no seasoning on them. No salt or cajun. I even heard Anthony ask the manager and New if they added Cajun to the fries and the GM Vin said "I don't know" and seemed very annoyed. Then New just put the fries in the bag. Plus the burger we got had two out of the five pickles on the outside of the bun. The bun wasn't toasted at all, so the burger bun was so soggy we had to take both buns off and just eat the inside of the burger. After waiting for 30 minutes for a to go order, very poor customer service, and our order being wrong in many different ways I am sad to say I will not be returning. Five Guys used to be my favorite place to eat, so this makes me very sad. Thank you so much for taking the time to read about my...

Overall it was a friendly, attentive staff, with the food being presented in loose packaging and packed into one bag with the french fries scattered throughout the bag. To be more specific, I ordered 2 milkshakes which were both flavorless and very thin. Also, they did not look appetizing and 5 minutes after recieving the flavorless milk shakes, I tasted it and was dissapointed with it lack of flavor and overall presentation. I ordered the grilled cheese sandwich with tomatoes and pickles, this item was also dissapointing as the cheese had not been melted and it was cold but the tomatoes and pickles looked fresh and of high quality. I ordered the large fries which had a ton of seasoning, they were room temperature and were just tossed in the bag with only a handful in a paper cup at the bottom of the bag. I ordered 2 cheeseburgers 1 with Bacon and 1 without. The one with bacon was cooked appropriatly and had high quality fresh sliced jalapano in it which tasted grilled (delicious). The burger without bacon tasted overcooked on both patties, but the vegetables tasted fresh and were of high quality. In the end, most burgers were eaten except for a bit of the patty of the one without bacon (I was hungry.) The fries ended up being half eaten because again, I was hungry and so was my partner but the seasoning was too much. One Milkshake was consumed and the other was thrown out after suffering through a few gulps. Unfortunatly, even though the staff was friendly and attentive, I will not be going back to any Five Guys because this experiance has made me sour...