Wired Rooster Coffee House — Restaurant in Hardinsburg

Very disappointed with my experience today. We order around 4 times a week and usually it is a large order. Today we ordered 8 drinks and when we got them back to our work place we realized 1 was missing and yes we should of checked before we left but the person picking them up did not so she went back to get it and the young man Elijah proceeded to argue that we did not order that many and just kept arguing about it until he handed her a coupon for a free coffee although what we ordered was smoothies. She comes back with the coupon and then we get a call at our work place from Elijah a few minutes later where he then proceeds to argue some more about the drinks...ARE YOU KIDDING ME!!! Who calls a customer at their work place to argue with them when the issue was over as far as we were concerned.This is not the first time we have had an issue with him and we let the last time slide because although he was very rude the last time he did remake the drinks that were made wrong. I feel this is very poor customer service and he needs to learn manners and how to speak properly to customers. He was very rude. EDIT This matter was taken care of by the owner and they handled this very professionally and with...

I have not tried there coffee, but I have been 2x's now for a Strawberry Smoothie. And was beyond disappointed both times. I expressed to the lady who was working the 2nd time, of how the previous one tasted way to creamy & she did say she would put less cream in then said they do use a ice cream base, well I have never had a smoothie or heard of a smoothie place using ice cream as the base. It tasted like water down Strawberry & cream milk shake, it was horrible. Most smoothies are fresh or frozen fruit, a little yogurt & ice. You really should Google the difference between a smoothie &...

Used to be a great experience but after the same mistakes repeatedly and ALWAYS tip big I am given bad attitude and ALWAYS a watered down version of my order! So sad that a few lazy employees with horrible people skills can ruin a once happy and enjoyable transaction that keeps our small businesses thriving! I'm sure I'll be the bad guy but this happens every time! My apologies for this review to the sweet owner but you need dedicated baristas not folks who teach the younger workers to be rude and...