McDonald's — Restaurant in Harrisonburg

We ordered smoothies and several other items. Instead of telling us the machine was down, they charged us. Then at the window they told us it was down, did we want something else. I asked them to just take it off and handed my card to them. He walked away, came back, and asked again if there was something we would like to substitute. I asked for the manager. The manager said they were changing out the drawer and it would be 15 minutes before they could refund my money. And asked again if he could substitute something, anything, instead. So there I sat, looking at the row of the four other registers, with a manager who boldly lied to my face. (You can refund money at any register not just the one the original charge was on. And food is cheap, so the store makes money if he keeps my money and gives me food instead. Even if I asked for more than what I'd spent.) I decided my choice was to order several fish sandwiches and apple pies and never come back here. An event later made me wish I'd demanded my money back. I had also ordered just a meat patty for our dog. After I gave it to her she threw up a total of seven times. ...

Went to this establishment after a long day of work to pick up some food for my kids; once I get home I realized I was missing items from my order. I decided to drive back, I tell the girl at the window and she said to pull to the second window, there they BOY that was there first ask me if I was for the “four pieces” I said no, two Mac chicken extra mayonnaise, he closed the window; couple seconds later comes back and asked again what I was waiting for, this person definitely does not take his job seriously; all he cared was the joking and laughing that was going on there with his coworkers. So I tell him with some attitude, very understandable, what I was waiting for, he walked away and came back with my order and little more he needed to throw it to my face, didn’t even look at me and closed the window and turned his back and continued joking and talking after cursing behind closed window. Poor customer service Fall short to describe what that was. So so disappointed and...

10/2513 - it would be nice if the drive thru attendant would actually listen and/or pay attention to what you are ordering, and not chatting with another employee the entire time. And if the person filling your order would pay attention as well. i ordered a mcgriddle with egg & cheese no meat and a frappe. what did i get .... a sausage egg and cheese mcgriddle ! and i was handed a small coffee. ok someone is NOT paying attention at all this a.m. i spent $6.50+ for a breakfast that I can't eat. I did get my frappe (wrong size) after telling her I didn't order coffee. I called the restaurant 3 times and it rang off the hook and then it would just hang up. NICE way to run a business McDonalds! No more McDonalds for me. This is NOT the first time I've had problems there this is just one of those mornings that I wanted more than a plain bagel or oatmeal. Guess you can't mess up on a plain bagel or oatmeal so maybe I should have...