Captain D's — Restaurant in Harrisonville

We have visited the Harrisonville, MO. store several times the past 4 years and it has steadily gone down hill. The food was good, but the maintenance of this store and parking lot has been greatly neglected. We frequented Captain D's in Belleville, IL. very often the past 25 years until we moved to MO. recently, so we are very familiar with this food chain. This evening's visit (Jan. 21st, 2024) was the absolute worst! We ordered 3 separate 3-piece fish dinners along with 20 pieces of butterfly shrimp. We eat inside in the lobby since we live an hour away and only stop here on our way through to or from Kansas City. Today it was absolutely freezing inside!! The staff told us the heat had been out all week. When we asked why the owner didn't have space heaters in the store, we were told there 2 heaters there, but 1 disappeared and they thought the other may have been put in the office. WHAT?! That is poor management! You have a business with customers who are so cold that they shiver bundled up in coats. Not only that, but the employees (with coats on) are forced to work in conditions that are not healthy for them either. The temperatures outside have been in the single digits & teens this week. NOW, the fish! The fish has been cut smaller than normal and the quality of the fish is far less than it should be. THAT was a huge disappointment, and the shrimp were smaller than normal as well. The coleslaw was great tho! If the owner of this business doesn't do something to improve this property, the quality of the food and use common sense in keeping their customers & staff safe & warm in dangerous temperatures, this business will have no future. It's pretty sad. Corporate needs to inspect...

Couldn't give lower for food so they got 1 star. Didn't deserve the 1 star !!!

Couldn’t hear over the intercom. So much buzzing from machine.

We bought 2 meals! Ridiculous price! Why? Because we got home after fun and long date out! We were ready to eat…The 2pc chicken was about 2inches in size! Overly cooked so much there wasn’t. anything to meat. Hard as rock! Fries tasted like grease!l The fish I gave to my husband cuz I don’t eat fish.

He had fish chicken and shrimp. They both were same size and sooo overcooked! The fish was overcooked so it tasted like old grease! He tried couple bites. But was too greasy and had no taste of fish. We threw all the chicken and fish fries away!! He said shrimp was way over cooked as well! But he picked off outside ate little that was left. (He was starving). We had a hard time telling which was chicken and shrimp! That’s how small chicken was and even fried where it curled up. Ya talk about pathetic. We bought 6 extra fritters. Fried so much you couldn’t eat outside. Picked a lil bit out after you opened it !

This was worst meal. Especially after I suggested it when my husband wanted Culver’s! So it will be Culver’s from now on.

This was worst food ever. No we did not go back to store. We had been out all day wanted to go home. That was such a waste of our money! Fried so bad couldn’t even give inside of it to our pigs! But all went to trash! Horrible and waste of money!

Someone does not know how to cook! Get a new order machine that’s so ridiculous!

We can’t answer questions all the about inside dining. We went...

I ordered online today and put in to pick up at 3:20. Then my grandson said he could go now so I called the Harrisonville restaurant and told them I had ordered online and my pick up time was 3:20 and asked him if I could pick it up earlier and he said yes anytime. My grandson got there and was told they had no order even though he showed them my order that I received through email. So I called and he said he had no order. I asked for the manager he said he was the manager so I asked for the district managers phone number and he hung up on me My grandson sat there while we were trying to figure w what to do then the guy came out at 3:15 and said they just got the order. Then when my grandson got home with the order one order was wrong. Will never go back. The manager was so rude. If the owner reads this he or she needs to do something about this. We would not have gone early if we weren't told to.. No I don't want...