QDOBA Mexican Eats — Restaurant in Hartford

We will not be coming back. We have tried to give this location three chances and it hasn't gotten better which sucks because Hartford has few options for food. The first time we came was within a week of their opening. They were understandably busy. The second time was about a month ago. I ordered online and when I got there, minutes after the time designated online, not only was my order not ready but they attempted to tell me they weren't going to fill it because they were too busy. Why couldn't they have called me or better yet don't even accept online orders? We decided to give it one more try and I told my husband ahead of time if there was a problem I wouldn't be coming back. Again I ordered online. I went inside where there were two couples eating, saying this to point out they weren't busy. Guess what? Once again they didn't have my order ready. Not only that but they hadn't even started it until I walked in and gave them my name despite the online system telling me the time to come and pick up the food. The point of ordering ahead is so you don't have to come in and place your order. Like any other place, you should be able to walk in and grab your order or give your name and they give you your order. I can understand waiting even up to 10 minutes or so for your food but our experience has just been ridiculous.

I promise I'm a reasonable person but the service experienced has ensured we...

Waited until the second visit to leave a review & so sad it’s a negative one as I have waited FOREVER for a Qdoba in Hartford. First visit a few weeks ago the steak was so fatty and chewy that I had to pick around it - never ever had this experience at any other location. Today ordered pick up after a 12 hour shift but didn’t see options for queso or guacamole online… figured I’d just ask at the window. The first staff member at the window barely acknowledge my question before abruptly stating “that’s because we have none, sorry” as the window was closing and he was walking away. A second staff came to hand me my food without stating anything other than “you’re welcome” when I thanked them. I noted no chips in the bag after checking so I waited a few moments at the window to see if anyone would come back and no one did so I decided to go inside to inquire. Inside I was told they had no chips but there in fact WAS queso and guacamole on the line which I was thankful to get some sides to complete our meal. I am very understanding of being out of things, having an off day for food prep etc. but there is no excuse for poor customer service and shortcuts to make the job easier. Two poor visits in a row.. I don’t even know that I’d like to give this location another go...

Super disappointed. This was my first time in this location since moving back from living in California. I grew up in Hartford and was excited to try the new Qdoba there for the first time. The service was trash, I walked into the wrong side on accident to start cause I had a long day & was a little backwards. Now usually you get a. “I’m sorry miss the starting side is right down here.” Nope what did these two boys do. They chuckle at me and I figured out I was on the wrong side not by being politely told but by annoying immature non verbal signals from two guys who honestly shouldn’t be working there if they can’t fake it till they make it and be polite while being in the food industry. And not to mention I’ve ordered the Brisket before from Qdoba’s in the past and I took one bite of my meal when I got home and it was just disgusting. Maybe the bad service soaked into my brisket. lmfao

Personally only time I’ll ever be going back into this location is for them to handle chips and queso something simple. Mostly because those two boys working there are simple minded rude workers with a lack of customer service knowledge and don’t know how to help someone feel comfortable while ordering food. Go to West Bend worth the drive. Y’all don’t exist...