Taco Bell — Restaurant in Hartford

The line in the drive thru was about 8 deep. I parked and went in to order. There was two tables with customers sitting there and had no food yet. I placed my order. Meanwhile, employees... mostly kids, are in the middle of a nacho chip fight. The two families that were sitting inside waiting for their food sat for about 10 minutes before the girl came out to the counter yelling for whoever ordered the food that was ordered. Didn't even bring it out to the table!!! Just yelled out orders, that never really even fully got fulfilled because no one working knew the orders and what food went to who. Finally, AFTER 38 MINUTES of waiting for our order, it got called. Steak nacho box HAD NO STEAK!!!! Also we ordered the party box....5 hard shell tacos, 5 burritos WITHOUT ONIONS because my daughter is allergic to onions. GUESS HOW MANY BURRITOS HAD ONIONS!!!!! First of all, there are sit down Mexican gourmet restaurants that serve food faster than this pour excuse for a FAST FOOD RESTAURANT!!! And the ignorance and laziness, and especially the disregard for customer service was the WORST I'VE EVER WITNESSED!!! YOU SHOULD BE ASHAMED HARTFORD!!! ABSOLUTELY ASHAMED!!! This message is getting copied and pasted and being sent to every person in charge of this embarrassment of a food establishment, as well as the department of health and sanitation for the disgusting look of the...

Drive-thru order, which is always risky unless you check your food before you drive away. I took a chance and hoped that maybe this was one of the times they got it right. NOPE. I literally asked the clerk at the speaker "what is on the Nachos Bell Grande?" and she literally told me everything that was on it, including the tomatoes. Are there tomatoes? Not a one. Not a seed. Nothing red in there at all. All there was was a pile that resembled a bunch of burnt and broken chips, with a slop of lukewarm beans, maybe a small teaspoon of beef, and very little nacho cheese sauce. No effort was made to even make it look nice. It looked like a disorganized bowl of slop. And the Burrito Supreme? No bigger than a soft taco, and cold, for 7 bucks. The whole order was 15 bucks and I'm still hungry. What a fricking waste of a building this place is. There are people in the world who care about their job and the work that they do - they just don't work here. Now I remember why I only go there once in a blue moon - because that's how long it takes me to forget how utterly awful this place is. Always has been. Can't believe it is STILL there. AVOID -...

stopped by this restaurant yesterday (10/19) around 330pm. no customers inside or in drive through. there was 1 female standing near registers who greeted me with saying "i can't help you" and then left area presumably to get some one who could help but that was not the case. there was a male wandering around kitchen who apparently could not help me either. minutes later a different girl came into area and was working with cinnamon sticks. she finally saw me and was very apologetic and took order. she also made order (correctly-thank you) and apologized again as i left. there were 2 female employees sitting on sidewalk who overheard me telling husband why took so long and one identified herself as the manager. i believe she misunderstood my complaint. i want to be clear that the girl who helped me was literally the only one of the 4 employees that was actually working and...