The Bagel Shop — Restaurant in Hasbrouck Heights

Mediocre food, horrible customer service. Keeps deteriorating, they lost a regular customer.

Food: ordered a bagel and a sandwich on a roll. Both were ordered to be toasted, but were received cold and stale. The bread roll was clearly a few days old. Bagel was not toasted properly either and felt like eating raw flour. Egg and cheese sandwich was missing cheese.

Service: I have been going to this place regularly, but the people who work there have become very rude recently. I ordered online to pick up in store this time instead of ordering instore. Waited in line to go counter and lady rudely said that pickup people need to wait in the corner by the sign. It was said as if I was supposed to have known this before going to her. The sign for pick up is a printed paper stuck on the wall that is hidden behind the snacks rack, almost hard to be seen. I kept waiting for 15 mins standing there with no one showing there, even when my order was ready a while ago as per the app, so when I asked the guy behind there he was extremely rude and unhappy that I asked him. There were few other people waiting, seemingly for delivery apps, who told me that you cannot ask him and you have to wait. For record, I wasnt picking for delivery. The guy then just handed the order to me without asking name, and when I checked the name tag it was someone else’s order. I asked him and he snatched it back from my hand, and came back 10 mins later and handed my order, as if I was doing him a pain by being there as a customer. We ate the food immediately in car and it was cold and stale.

Price: The prices are high, more in line with New York city rates, $5 for a bagel with cream cheese. Not worth at all.

I have going to this place regularly and the service had been deteriorating. But I kept going back in hopes the food will remain good. But this last experience was the indeed the last time for me at this place. People who work there need to realize they are in business and have jobs because of loyal customers like who keep coming there. They way they treated me this time, means I am not going there ever again. They lost a...

Be careful as they by default do not give you a receipt. The price for a breakfast sandwich they charge you is different than what is displayed on their menu. The board in the store clearly says $6.95. If you get a receipt, it shows they actually charge $8.00. This is the cash price so there is no confusion. I brought it up with the manager, who couldn't care less. He claimed that was the price for an egg sandwich and not with meat. When I pointed out that the board clearly says it is for an egg, meat, and cheese sandwich, he again changed his story to say the board just doesn't have the updated price. When I stated you should charge what you advertise on the board that is clearly in front of the customer, he said too bad and walked away. They are clearly doing this on purpose to rip people off. Think of the hundreds of not thousands of dollars they have likely stolen from customers. Side note, their paper take home menu has yet a 3rd...

The Bagel Shop is so friendly and so nice not too expensive but they have a great outside seating area and the staff is nicer than most places ever I just pre-order and I always pick it up cuz it's right across the street or maybe four or five blocks the bagels are as good as the ones I got in Manhattan for 20 years and it's so nice to get a Taylor ham egg and cheese that really taste like the Jersey Shore love these guys I just wish they closed at 4:00 not to cuz sometimes you don't want to wake up at 2:00 and shower and get dressed but you know what they're probably open at 5:00 in the morning for the early showers but again I give them 10 out of 10 and the coffee is fantastic and I don't drink coffee just iced coffee when I go there that's the only coffee I drink show them love because they are...