Dunkin' — Restaurant in Haverford Township

This dunkin donut is across the small street to a karate school so the parents often park there to quickly drop off the kids (don’t even take more than 5 minutes). Sometimes the parents (including me) take the kids in for the drinks or donuts, or they get gas there, so this place does benefit from being close to the karate school anyway. Moreover, this place is not very or packed with the customers or the customers cannot find the parking. Today, i pulled in and got the kids to drop off, this guy (i assume he works or is the manager) from this dunkin donut was waiting in the font and told me and others that we can’t park here. We told him it was quick drop off but he didn’t care; and we looked around this parking lot is pretty empty, why made a big deal with this and gave a bad impression about this place. That is a stupid way of running business. I don’t think anyone should use any services here. Technically next time i will tell him, go ahead a call the tow truck, and see when the truck here, they barely find any...

Wait was extremely long for a large tea. When I picked up the tea I thought was mine I was followed out by a crew member and had the tea snatched from me like I was a thief. I proceeded to show my receipt to show I purchased the tea and had to wait another 3 mins for it. Than was told just so you know tea only comes in the brown cups not the white. Which is a lie because the gentleman that ordered tea after me received his quickly and in a white cup. I also ordered 1 dozen donuts and was just handed the box and when I asked for it to be bagged they handed the bag to me. A officer standing in line assisted me as my hands were very full. I believe this Dunkin Donuts is unprofessional, rude and racist as the white patrons received everything they ordered quickly and weren't followed out of the store. I will never return here again and intend to...

I understand that during rush hour it can be a bit hectic, but its pretty chaotic once it starts here. Customers are experiencing lengthy waits (wasn't just me), staff yelling at customers. Just all around terrible customer service. One woman had been waiting at the gas station portion of the store (that the DD employees were also in charge of) for 15 minutes after being told by the staff to wait until she is served. Once they could finally get to her, they told her that the register is closed! And don't get me started on mobile orders. If you like placing mobile orders on the DD app, expect to be waiting an extra 5-10 minutes on arrival even if you set the order 15-20 minutes ahead of time.

Maybe this place just needs more employees and the current ones are overworked, but for now I can't give them a...