Taco Bell — Restaurant in Haverhill

The staff here has no sense of urgency. I went there late at night a few hours before they closed. I sat at the drive through order microphone for 5 minutes and no one said anything. I pulled up to the window and there were two guys in there just talking to each other. They looked at me and told me that they were out of food. I really don't think that a fast food restaurant runs out of food. On another occasion which was also recent, I went to go get food to the drive-thru a bit earlier and there were about 10 cars in front of me and I sat there for about 10 minutes and no one moved. I got out of line and drove past the window to leave and again I saw the staff just standing there and talking to each other. I know this location has been restaffed multiple times recently. I would call for another one. The people working there right now clearly have no desire to work and need to...

Wish I could give it 0 stars, ordered 6 crunchy and 6 soft tacos, waited 20 minutes for them, then had to ask for sauces as they were walking away from me. Got home and opened them up, 4 of the crunchy taco shells were shattered in the wrappers, and everything was cold, the cheese piled on top wasn’t even close to attempting to melt at all. This is the worst Taco Bell I’ve been to ever. We had an issue a while ago where we went in to order, stood there for 45 minutes while the people working there would just look at us and walk away, so I left and contacted corporate, they strung us along and eventually just stopped contacting us, this is a disgraceful representation of a reputable fast...

Employee gave the wrong order. No apology. Employees with no manner/customer service with a lot of attitude. I asked kindly if they could take back the order and they said they can't because of COVID. The employee wasn't even wearing a mask. I was eventually brought the replacement of the wrong order which was also wrong. My wife thanked the employee and he didn't respond and walked away. Wow. Thank God I don't live here. I do enjoy Taco bell but I'd rather skip out on food than deal with this type of service. Management needs to address. Lots of negative customer service/work ethic issues in...