Domino's Pizza — Restaurant in Hawaii

I usually order pizza online, but instead I called the order in for delivery. I spoke to a young lady whom I had to repeat my order to her about 3-4 times. I could hear in the background the staff yelling and laughing and she apologized that she had me repeat my card number to her because of the loud talking behind her. When I requested for delivery, she mentioned it would take 1 1/2 hours, I said no problem and this order was placed at 7:02pm. So then 8:46pm comes around and still no pizza, so called them back for an update and the young man who answered stated the pizza was out for delivery and I should get it soon. So again Im waiting. By 9:22pm I called them again inquiring about the delivery. A young man stated the pizza was still sitting at the store and that the order was for carryout. I asked to speak to the manager and he said I couldnt because the manager went home and he was the shift manager and Im thinking this guy cant even speak to me without trying to figure out his words and while Im speaking with him, he goes silent and I had to say hello several times to make sure he was still on the phone. So I informed him when I spoke to the gal when I placed the order, I specifically requested for delivery. He then states, the person didnt take my order correctly and that it was not his fault it was the person who took the order.

So now you know that Im thinking, this guy is not even a shift manager, because for one, you would not put blame on your staff and you will try to rectify what just happened. Then I asked him if he was sure he was the shift manager and he hesitated and said yeah. So I told him to please refund my card and expect the refund asap. He then stutterted and said it will be back in my card in 3 days and sorry for the bad experience. I mean come on Dominos, this is the type of unprofessional people you want working and representing you?

I read some of the reviews on here and I thought Ill give your team the benefit of the doubt because I have not had any problems. But seriously, I understand we have covid19 happening and I am part of the restaurant business during covid19 and let me tell you, this is unacceptable. I wont be ordering from your establishment after this and I see several others will not be either due to...

WAIMEA DOMINOS NEEDS BETTER MANAGEMENT/ LEADER. HOW CAN YOU KITCHEN STAFF BE GREAT IF GREAT Ain't COMING FROM UPPER MANAGEMENT. THIS PLACE REALLY WENT DOWN HILL. ORDERED CURBSIDE WAITED OVER AN HR. WENT INSIDE TO JUST GRAB IT AND IT Wasn't EVEN READY WHEN ON MY APP SAID READY AN HR BEFORE. THEN GET MY ORDER CHECKED IT CAUSE THEY SKREWED UP MY ORDER LAST WEEK AND GUESS WHAT ORDER WAS WRONG AGAIN SO A BOY MAKES THE CORRECT ONE AND I DONT SEE HIM AFTER THAT I TELL THE LADY MY PASTA BOWL WAS PLACES IN THE OVEN ABOUT 20 MIN AGO SHE SAID WERE SORRY WE CANT FIND IT. COUPLE MINUTES AFTER SHE SAYS OH WE FOUND IT. NOW HOW CAN YOU LOSE A PASTA BOWL IN THE KITCHEN THAT CONCERNS ME. THE WHOLE TIME WHILE WAITING I HEAR THE WORKERS SWEARING IN THE BACK WALKING BACK AND FORTH TELLING OTHER CUSTOMERS THAT THEY ARE SO IRRATATED AMD STRESSED OUT. NOT PROFESSIONAL AT ALL.. NOT ONE OF THOSE WORKERS ACTED PROFESSIONAL AT ALL. WHEN I ASK FOR THE MANAGER AND HE COMES TO THE COUNTER I SAID FORGET IT I WILL NOT WAIST MY TIME TALKING TO THIS BOY WHO LOOKS JUST AS LOST AS EVERYONE ELSE IN THERE. ONCE MEETING THE MANAGER I UNDERSTOOD WHY THE KITCHEN AND STAFF WERE LIKE THAT. I WILL NEVER...

I went in to order a pizza today I asked for no sauce because of an allergy to tomatoes I was offered a different type of sauce I chose garlic parmesan sauce I was not told there is a $2 charge for changing the sauce when I spoke to the manager he said it was the upper Management's decision to charge this extra charge I mentioned that I did not see anywhere that there was a charge to change the sauce I thought dynamos prided themselves on no hidden fees I guess I found one the manager also said there was nothing he can do about this extra charge after getting my pizza and got back to where I was staying I found that it was wrong it was missing items I called the store and the response I got was "what do you want us to do about it"I told them that I would like to have the order fixed and made properly this person I spoke to said that won't be a problem we'll just charge you for another Pizza. I won't come back to this location and I have no problems with telling other people about my experience ( to Domino's upper management you need to fix your lower management an team business run on customer service if customer service is not there then nether is the...