Jack in the Box — Restaurant in Hawaii

40 minute wait inside on a Sunday (2:00pm). No crowds only 3 cars in the drive through and 4 people ordering in the lobby. This is the 2nd weekend in a row that this has happened. They have 3 people working. One manager who stays in the back (burgers). One cashier/drive thru employee and 1 fryer person. They don't greet you. They just say can I take your order. We ordered online for pick up and arrived 15 minutes later. We waited for 10 minutes but they had not even started to make the online orders as there were 2 other people also waiting. One was a door dash driver. When our food came, the fries were cold, soggy, broken in half and had dirty black specs on them. The taste was horrible. It was dirty oil. I noticed that the fryer man was dropping fries and tacos constantly and then bagging them and they would sit there in the trays for a while until someone ordered them. I told the cashier that the fries were old, cold and soggy and he picked up the trash can and asked me to throw them in it and then went and told the fryer man. The fry guy told him to make them himself. So the cashier took the fry scoop, scooped up some fries, put them in a paper fry sleeve, arranged them with his fingers and gave them to me. I looked at him and was at a loss for words. He had just handled the trash can, and never washed his hands. Seriously! The tacos were over fried and over dry. they tasted hard as if stale and also were cold. This has happened to us 2 weekends in a row. Same manager, same cashier. Not sure about the fry guy. They need more people working inside. 3 cannot adequately run the store. The lobby was a mess. I put in 3 calls and several surveys and emails to JITB but they just want to send me coupons with out ever calling me back to find out what the problem was. Their customer service is also failing. The picture show how busy...

So last night my dad and i went to Jack in the box. He is a usual regular. We also live on the big island of Hawaii. They usually have the Kamaina discount and all we usually have to do is show proof of ID. Last night we were denied that privilege of getting a kamaaina discount. The employee had explained to us that we have to have a proof of THEIR Card and will not issue one to us because they only give them out in the beginning and end of the year. My father has gone there all year and has never heard of this until now and they have NEVER told us we needed a card or gave us any option of having one. They kept refusing to give us a card although we were local citizens. The worker proceeded to tell us they were under new management. Corporate manager named Mark. They refused to give us his last name but offered to give us his number. The employee I guess tried to sympathize with us and said that the new management sucks and he hates the new corporate manager. I’m assuming he gets told off a lot. Regardless it is the most STUPIDEST rule I have ever heard of and the fact we couldnt even have the option to apply for one is ridiculous. We will surely never be dining there or ordering from Hilo jack in the box in the future and my father angrily told them they just lost a customer. Make that 2 now because I also was upset witnessing this and will spread the word of how rude and ridiculous this new management is. What was supposed to be a pleasant dinner turned out to be a terrible one. “Although the employee was “sympathizing” with us he was monotone with no sincerity in his words. Either change the management or change things back to the way they were. They tried to “fix” something that didn’t...

Waiting in this drive-thru makes watching paint dry look like a high-speed thrill ride. I sat in line for over 40 minutes under the blazing sun, and I’m pretty sure I could feel my DNA mutating into a new species. I pulled in thinking I’d grab a quick bite, and 30 minutes later I’m still sitting there like I’m waiting for Halley’s Comet to swing back around. At one point, I started calculating how long it would take to grow my own potatoes, slaughter a cow, and open a rival burger joint before I’d ever get my food here.

The line moved so slowly that I honestly thought they must be hand-crafting each taco from scratch, seasoning it with the tears of frustrated customers, and waiting for the bread to rise naturally. Even the sun was lapping us, I watched it move across the sky faster than the cars in line.

By the 20-minute mark, I had thought about my childhood, my life goals, whether time is real or just a cruel illusion invented by Jack in the Box. I started rooting for nearby plants .. at least they were making progress growing toward the light.

Fast food? Maybe if you’re timing it with a sundial. Honestly, if the dinosaurs had pulled up to this drive-thru, they would’ve gone extinct before their order came out.

At least the staff was polite when my order came out... but then again, so are flight attendants when you finally land after a...