McDonald's — Restaurant in Hawaii

The ice cream machine is frequently broken (understandable given the parent company's contractual requirement that a franchisee cannot fix it themselves, and must use a specific repair company that is notorious for expensive, slow, and shoddy repairs).

Like many other fast food establishments, the restaurant lobby and self-service drink machines are off-limits to customers, despite the fact that many other restaurants have reopened these areas after many people have been vaccinated against COVID-19.

After a remodeling, large cups were made unavailable for coffee or soft drinks.

The chicken nuggets are usually overcooked (but other fast food places are similar).

At busy mealtimes, the line to place an order can be very long, and I have never seen the second register open with a second person taking orders. The kiosks in front of the store are closed. I recommend placing orders through the McDonald's app at busy times.

Unlike other locations, this McDonald's does not offer all day breakfast items, and 10 am is the cutoff time for breakfast orders (NOT 10:01 am). If you want a breakfast item, I recommend going to the nearby Jack-In-The-Box, whose breakfast items are tastier, less expensive, and served all day.

8/1/25: Not much has changed. One interesting note: the McDonald's inside Kona's Walmart (on Henry St) opens at 7 am, but the app won't work for that...

Free med fry in the app. Louies rung me up for 3 frys instead because she messed up on the code and failed to ask for a QR code instead she just rung me up and charged me for 3 fries... so i got the manager and was able to get a refund but now my app wasnt popping another code because she messed it up somehow in the system. So they got violent with me because I asked for my fry.. I ran out of there after they ganged up on me and yelled in front of EVERYBODY. I AM SOOO EMBARRASED THAT THEY HARRASSED ME LIKE THAT AND WISH I CALLED THE COPS. I mean its only a french fry and wasnt even that hungry. But to make a mistake and put it on the customer. Ugh. The names where Jenna( manager) and Louis the cash register clerk. Im calling the cops next time i cone in there and I will sue them for harrassing me over a free french fry. Ugh im so disgusted and i am posting pictures of them all over facebook and its the McDonalds in the walmart in Kona. She tried telling me she didnt have a number 9 button to enter the code so WHY didnt she ask for the QR code? Instead charges me for 3 frys and i did not notice because i bought a soda and only when i seen i got 3 frys did i look at the reciept... but why...

I'd give less stars if possible had no issue placing my order and picking it up but this is the second time I've went to mcdonalds for a simple order for it to get messed up or they forget some of my food. I live an hour and a half away I can't just drive to town and get them to rectify the situation. But I try to call them and explain the situation and they don't even answer the phone. I simply ordered the 40 pc chicken nugget deal with two large fries get home and have one thing of nuggets and some fries. Like where the hell is the rest of my food? Like are they going to pay for me to drive back to town and get my food since it's there fault I'd be wasting gas? And wear and tear on my...