Mr. Garcia, as the owner of Pampanga Kitchen, use some COMMON SENSE in your operations. I ordered a small pan of pork guisantes to be picked up today Friday, September 22, 2023 at 5pm. I did not receive my order until 6pm. 6pm!!! That's uncalled for! I was told by cashier Gina J. that my small pan was on its way being delivered from their catering kitchen, which was apparently at a separate location. After waiting more than 45 minutes, I asked Gina if they had pork guisantes at the restaurant and she said yes. So I told her, instead of me waiting this long for the pork guisantes, why don't you just serve me the pork guisantes that you have here at the restaurant rather than I wait a full hour for someone to deliver the catered-small tray of pork guisantes to the restaurant here to which she agreed and made me my small tray of pork guisantes. I told her, you could of done this after 5 or 10 minutes of the pick up time, which by the way was at 5pm. Don't have your customers wait a full hour (1 hr) for their food. All and all, I paid $57.59 and 1 hour of my time waiting. Mr. Garcia, how can you compensate me for that 1 hour of time that I lost at my...
Read moreI had the combo plate, pork adobo and pinakbet. The pork in pinakbet was dry, chewy and tasted old. Eggplant was way overcooked and the pumpkin undercooked. The pork adobo tasted like it was in the refrigerator for a day or two and they warmed it up. It did not have an appealing Color or taste. Both dishes were just not good. Shame that they can mess up a staple Filipino dish. The only thing fresh was the steamed rice.
The restaurant is undergoing renovations (I think). There are foldable tables and chairs on the floor and old refrigerators not being used at the entrance. The atmosphere is hardly business worthy. There is only one menu and it is at the cashier so you have to wait in line, look at what you want while people behind you have to wait their turn to look at the menu. Thankfully it does not get busy enough to be a problem.
Customer service is decent. Nothing negative to say. I hope they take the feedback to make the restaurant better for its customers. It...
Read moreMe and my wife recently had the pleasure of dining at Pampanga Kitchen and I must say, it was an incredible experience. From the moment I walked in, I was greeted with warm smiles and a cozy ambiance that made me feel right at home.
The menu at Pampanga Kitchen is a true culinary delight. Their authentic Filipino dishes are bursting with flavor and made with the freshest ingredients. I had the opportunity to try their Beef Pinapaitan and Goto and it was absolutely delicious. The food was exceptional!!!! The restaurant itself is clean, well-maintained. Just half of the dining area is currently undergoing construction. Overall, I highly recommend Pampanga Kitchen to anyone looking for an authentic Filipino dining experience. The combination of delicious food, excellent service, and inviting ambiance make it a standout restaurant in the area. I can't wait to visit again and explore more of their mouthwatering...
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