The Sandbox — Restaurant in Hawaii

Food was very good, loved the tasteful live music. Our server Leah was very nice and clearly doing her best, so 1 star for service is simply due to how understaffed the management had this place. Maybe they just didn’t expect Monday to be busy.

The hostess, 2 servers, and one busser were doing all they could to keep up, and had great spirits, but simply did not have enough help. Guests literally walking around trying to find some way to put in their orders. I read reviews for the Terrace place upstairs which shared similar experiences, but still took a leap to eat at the resort. Unfortunate because we’re paying a premium to stay here, and there aren’t any other options.

I hope management see this and can do a better job either staffing appropriately, removing tables so servers don’t have such huge sections, or simply being present at their restaurant to see the service and maybe help out. It’s what I’d want- wife and I have 20+ years of food service experience between us, and would be so embarrassed if this...

We stayed at 1 hotel n ordered room service from the sandbox restaurant. It was the worst decision ever. The guy who came to deliver didn’t give us a bill, and said it will be charged to the room. N then stood there until we tipped him. We didnt have much change in cash as we were planning to tip on the machine or charge the tip as well on room but since he was not ready to leave the room without tip, we had to give me 20 usd cash as tip as that is what we had in cash.

The horror began after that when next day we saw that the restaurant has charged us around 100$ for things we hadn’t ordered like couple of sea food dishes n what not. Mind it, me n my husband can’t eat sea food as we are allergic. So next day we had to sit in the lobby for 1.5 hours n waste time on this to sort this out while we were on vacation. So be very vigilant it u r ordering from here for room service. Food taste wise was okay but we didnt really enjoy it a bit bcz of the...

My husband and I decided to try this restaurant for dinner and drinks. Someone he played golf with reccomended. The vibe seemed chill and the view by the ocean was amazing! We had a couple of drinks and ordered food... Appetizer and drinks were great! Ordered catch of the day plus side dish and it was ok. We waited for the waiter to come back and check on us but he never did. I get he was helping at the bar but 30 min is a long time to wait. The other waiter Bill (happened to hear him say that was his name) noticed and did not bother to check on us or send our waiter our way. Not that many tables to attend maybe 4. Definitively busy bar but poor service. My husband had to go an ask for the bill at the bar. Not a good...