Boba Nation Grand — Restaurant in Hayward

From the moment I walked in, the atmosphere was inviting, and the staff's warmth and friendliness were truly refreshing. The attention to customer service did not go unnoticed, and it significantly enhanced my overall visit.

Now, let me talk about the star of the show - the Strawberry Fruit Tea. It was an absolute delight! The blend of flavors was perfection, and I could tell that the ingredients were of the highest quality. The freshness of the strawberries and the balance of sweetness were exactly what I was looking for in a refreshing beverage.

What truly sets Boba Nation apart, in my opinion, is not just the fantastic drinks but the dedication to creating a welcoming environment. The cleanliness and organization of the space added to the overall positive impression.

I must commend your team for their efficiency and attentiveness. They not only prepared my drink promptly but also took the time to ensure it met my expectations. It's evident that the staff is passionate about what they do, and it reflects in the quality of service.

I believe exceptional service deserves recognition, and I wanted to take a moment to express my gratitude for the wonderful experience I had at Boba Nation - Hayward. It's establishments like yours that make a lasting impact on customers, and I will certainly be recommending your place to friends and family.

Thank you once again for providing a memorable visit. I look forward to many more delightful moments at...

The food and tea was all delicious but the ordering system is very bad. There's only one touch screen to order on inside and the line was long so I tried to order via mobile. The link to the google play app is broken (I don't think they have one anymore?), so I ordered off their website. The website isn't very good so it caused an error with one of my drinks (it lets you add it for $0). The interface is also a bit clunky. Instead of calling out our order when it was done they just held the drinks and waited for us to ask (the website said it'd take 20 minutes, so we waited 30 minutes before asking) just to then tell us about this error and have to ring that drink up separately. It was about 45 minutes after we ordered before we finally got our stuff. Unsurprisingly it was a bit melted. I also wish there was something that indicated they did in fact make our order the way we asked (with almond milk instead of soy milk) but there were no labels or verbal confirmation. It's not the worst thing ever but there are so many other tea shops in the area that don't have this annoyance. We went to the tea place downstairs and got something else within a few minutes and they were a lot nicer about it. Boba Nation seems to trap heat pretty badly so sitting in their lobby wasn't very fun on a hot day and I imagine that makes the workers unhappy too especially because they...

Every time I come here I try a different drink. I haven’t had a disappointing drink yet. I also get the detox bowl. I liked it but my mom didn’t. The most recent drink I got was a sunrise fruit tea with boba. It was happiness at first sip. The service there is great. The staff are very considerate. While I was waiting for my drink a lady let staff know she did not like the taste of her usual drink. The male staff asked her a few more questions to make sure they corrected the drink. Also, right before making my mom’s smoothie bowl the female staff made sure her order was correct. My mom wanted the bowl but no toppings. This business is a favorite stop of mine when I’m at...