Cinnabon — Restaurant in Hayward

UNSATISFIED. I feel cheated a little. :( Is this unreasonable? I called 2 hours ahead, and was told to order online. I ordered 2 hours in advance, but when I arrived, there was NO hot'n ready Cinnabon Rolls. I was then told, I need to select a "SPECIAL OPTION" and I obliged to reordering them. After waiting an additional TWO MORE HOURS, I arrived 15 minutes early, only to find out there was a new girl at the stand and the other was on her break. I told the new girl I was ready for my order, and she could not understand me well from our language barrier, which I don't mind, but I don't appreciate the lack of organization for the orders. After begrudgingly listening to her and the girl I interacted with originally, she said just give him the one in the display. I just took it and left, wanting to cry. But I didn't feel satisfied. I want a full refund, and to be given a new dozen rolls. I had to reorder the 6 pack twice, and after waiting for 4-5 hours, I got COLD Cinnabon Rolls. I feel cheated. I did my best to enjoy them, but I just wanted to cry. I simply want a refund, and new rolls for each set of two hours I waited. That is fair right? Please...

Staff at this location are horrible today, Dec 22. I asked a couple of questions to determine what to buy and the short lady who was helping me turned to the tall big woman who was spreading cream on the cinnabon and she gave me a look like what are you saying. I’m like “ do you have prepackaged Cinnabons” she rudely responded without looking at me “ you can heat up any buns”. She then glanced over and gave me a smirk and went back to what she was doing. I decided I was dealing with a bunch of entitled lazy people who signed up to work at a job that requires customer service but then forgot their responsibilities and decided that they are special. I paid for a few Cinnabons and when the cashier turned the iPad over for me to choose whether I wanted to tip them, I immediately looked at her in the eyes and pressed “no tip” with a smile. In case you are questioning whether I normally tip, the answer is yes, always. One star to get this...

I don't know what happened to Cinnabon, or if this Cinnabon is different from others, but the quality of the rolls and the frosting are outrageously poor. The cinnamon rolls seem to be half the size they were maybe 5 or so years ago, the frosting has no taste or if any taste, it's fake and tastes like shortening or fake butter. It's awful.

I can't give this Cinnabon more than 1 star. I'm never going back. Maybe I'll compare these rolls to another mall's Cinnabon. If all Cinnabons have changed, I'm out for good. And I'll be so sad!!! Cinnabon was my favorite stress treat. I guess it's time to start making homemade cinnamon rolls?

Cinnabon, what...