House of Pho — Restaurant in Hayward

We’ve been coming to/ordering food at House of Pho (located on the corner of Hesperian blvd. and A street) for the last 2 years but today we encountered a problem and were very disappointed at the way an employee at House of Pho handled the situation. I called in earlier today to order 1 food and 1 drink. When my husband came to pick up the food, he was told they didn’t see the food. So I sent the names of the food and drink I ordered. Later on my husband called and said they tried to charge twice but transactions didn’t go through and asked if I could check the balance. I checked and saw that the card had been charged twice with different amounts. I asked my husband to turn on the speaker mode so I could speak to the lady at the counter. I told her that on the bank transactions, it shows that the card was charged 2x. She raised her voice and said “If you don’t believe me turn on the video chat, I can show you my machine.” I calmly told her “Before we do that, I’m going to send a picture of the bank transactions showing that the card had been charged 2x.” She kept assisting that there was not enough money on the card, which I told her that it was not that. Later I was told that at that moment, she removed the food from the counter and put in the back as if she was afraid my husband would take the food and run. To me that was unprofessional and disrespectful to customers. I sent the picture but video chat never happened because she was busy assisting other customers. Then she demanded my husband to swipe the card a 3rd time which of course my husband refused to do. My husband ended up cancelling the order and asked them to void the other transactions so he could get his money back. Now could it be the bank pausing the transaction? Possibly! But the employee’s gesture was not acceptable. I understand it’s a difficult time but customer’s service is still important even if you’re only opened for take-out and/or delivery. I don’t think we’d come back to that restaurant again nor recommend...

I've come here many times. What I've tasted so far was OK. They could reduce the amount of msg though. The food deserved four stars but the experience this time was three stars. You see they sat me in front of the hallway that leads to the bathroom. In the hallway they installed not one but two air fresheners. These emit scents and do it automatically for as long as they are plugged. Normally one air freshener is enough for one room. So you can imagine what two can do and you are talking about a hallway not just a room. All throughout my meal I sat in front of that hallway smelling that scent which gave me a headache. Not only that but I could taste the fragrance in my food. I couldn't trace the origin of that smell until I finish my meal to use the bathroom. The air fresheners were openly plugged in the hallway. I wanted to bring up this issue to the owners but all of them were speaking Vietnamese. So what use? Let them read the comments here. Honestly, we are supposed to smell food in a restaurant not air freshener. The bathroom already had its own...

My husband and I went here because I wanted to try their Che. We had pho and stir-fry noodles, egg rolls, plum soda, fruit che, and another one. The che was OK. It is still much better than the other places we've been to that has limited options. House of Pho has more options for traditional che than others but it wasn't the best che I've tasted. The egg rolls were the best.

The food was flavorful yet I can still tell that it is a bit watered down. It came out quickly and hot. The service was great. Staff was on point, we got ordered, served, and payment was also speedy. The environment was open roomed and it was easy to talk to each other. It was not loud so if you're going on a date and wanted to talk a lot then this is good place to be.

I also thought it was decently priced as well. They portions are large so it will fill you up. On top of the drinks and che you...